Business ProfileforRed Wagon Properties

July, 2023 Red Wagon Properties sent Brown ********* Plumbing to my residence to fix a leak in the bathtub. This was a very small leak and was present at move in, they were aware of it. ***** showed up and left, the leak got worse. I contacted Red Wagon and informed them the leak was getting worse. Aug 6th the portal stated that they needed to contact the property owner for approval. The next three weeks I continued to call the office and tried to explain to them that the leak was now much worse. I got no where. On August 28th response to work order, working with the owner for a solution. Prop owner sent his man 9/23. My water bill:9/23 $71.52; 10/23 $543.56; 11/23 $958.70. I had someone show me how to shut the water off. and for a couple weeks had no home water, 12/23 water bill $40.14. The owner had his handyman contact me and he immediately came over and problem resolved. FTR my average water bill is just under $50. Red Wagon forces tenants to pay utilities through them and I cannot get info from Water svc because my name isn't on bill. They also only give an option to pay all monies owed or a portion thereof not differentiating the bills vs rent. I paid the 71 and 543 bills but finally talked to ******************* and she stated I should be responsible for the water bill and that once I received an invoice I could apply for a credit but that the process was lengthy. and that i would be paid as a credit to my bill over several months. I explained that this would not work for me because My lease was up in Feb and Brown plumbing caused this leak to worsen. Also that I already paid overages of about 520. ***** told me to send in $100 over the rent as good faith and that she would work on a solution going forward. this conversation took place at the end of November, it's Feb now, I haven't heard from her and they are threatening to evict me. However, they have received at least one credit from the water company; refuse to answer the phone and won't respond in the portal!