Business ProfileforLone Star Realty & Property Management, Inc

My total deposit was $1,100 and I only got back $627.50. When asked about move out charges I wasnt given any details just hit with screenshots of the lease that applied to my questions. For example why was I charged a inspection fee ($150.00) and theyll refer to number 24 on the addendum but wont get specific for which one (failed inspection, utilities, or not showing up for appt). If I failed the inspection they would turn on utilities but they did the inspection on February 2 and the utilities were still on and in my name (see pic). Another issue is they said the cleaning ($200.00) wasnt up to their standards. They mentioned dust on the windows and blinds, a couple of pennies in the closet nothing that amounted to $200.00 worth of work. I have attached pics of what the apartment looked like before and after I moved in. I complained about the roaches before I moved in and they informed me they had another company who handled pest control. This apartment was not clean when I moved in but they expect perfection when I move out. They have those apartments sprayed monthly for roaches. When I asked about them producing the work order to back up my claim I was unsuccessful. The tub and the toilet were very old as well but I was sent pics from them as if I stained them. The only thing that needed some extra cleaning was the stove/oven which is hard to do when you are disabled (had surgery, nerve damage have documentation). I was also charged for normal wear and tear like kitchen strips, bedroom blinds, and vent hood filter ($122.50). I asked for an itemized list of how much these items costs and havent received a response. When I asked an employee who do I contact if we are not satisfied with their answers and she responded a normal person would send another dispute while telling me how dirty I left the place. I understand some tenants do not take care of their space but I do and did. I just want my money back and to be treated with respect!