BBB Accredited Business since
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Real Estate Sales and Management
Blue Cross Blue Shield, AA Insurance
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A BBB Accredited Business since
BBB has determined that Kessling Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Kessling Services include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Insurance
333 Guadalupe St, Austin TX 78701
Phone Number: (800) 252-3439
Texas Real Estate Commission
PO Box 12188, Austin TX 78711
Phone Number: (512) 936-3000
Type of Entity
Business ManagementMr. Joseph John Kessling, Owner/Broker
Real Estate Property Management Real Estate Services Insurance Companies Insurance Agency Insurance - Fire & Flood Specialists Insurance - Health Insurance - Medicare Services Insurance - Homeowners Insurance - Life Insurance - Rental Insurance - Property Insurance - Employee Benefits
Method(s) of PaymentMoney Order
Alternate Business NamesAA Insurance
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I am renting a property under the management of this company and was led to believe the property was in livable conditions which it is not. There are major repairs that need to be done and I have been more than patient and allowed more than two weeks to pass without any of these repairs being made. I typed out a list of repairs and turned it in to Kessling Services on February **, 2014 as of yet February **, 2014 none of the repairs have been made nor have I been contacted or given an estimated time frame the repairs would be done. There is molding and mildew all over the unit. There are holes in the wall and I can feel the wind from outdoors blowing through them. I requested to have the holes from the previous tenant sealed and painted over and I was told that I could paint it myself. I have had out of pocket expenses to have the unit repaired to a livable condition and that is not a part of our lease agreement.
Desired Settlement: I would like most of the repairs I requested taken care of.
We adamantly deny the allegations brought forth by this resident. The property in which she has moved into is in fact very livable both now and at the point in which she moved in. It is a small one bedroom apt that has been consistently occupied prior to her move in. While it is not in immaculate condition, it is both livable and comfortable. Oftentimes we find when residents do not like the responses they might get from us, with reference to things they deem necessary, this sometimes causes them to find ways to try and get a different response via reporting false or exaggerated complaints against us.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|6/17/2013||Problems with Product/Service | Complaint Details Unavailable|