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BBB Accredited Business since

Armadillo Properties

Phone: (254) 547-0505 Fax: (254) 547-0669 2602 E Highway 190, Copperas Cove, TX 76522 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Armadillo Properties meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Armadillo Properties include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Armadillo Properties
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: November 15, 2005 Business started: 05/05/2003 in TX Business started locally: 05/05/2003 Business incorporated 09/16/2008 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Real Estate Commission
PO Box 12188, Austin TX 78711
Phone Number: (512) 936-3000

Type of Entity

Limited Liability Company (LLC)

Business Management
Mrs. Denise Zehr, Co-Owner Mr. Greg Ruehlen, General Manager Denise Zehr, Realtor/CoOwner
Contact Information
Customer Contact: Mr. Greg Ruehlen, General Manager
Principal: Mrs. Denise Zehr, Co-Owner
Business Category

Real Estate - Rentals by Individuals Real Estate Property Management

Method(s) of Payment
This company does not accept Cash.
Refund and Exchange Policy
Armadillo Properties does provide a review process for tenant's who do not agree with the determination of their security deposit. The review department does adhere to the fiduciary responsibly of Armadillo Properties to work for the Landlord in collecting for damages, yard maintenance and cleaning responsibilities if a tenant has been remiss in the guidelines provided on their lease.  We also have the responsibility to treat the tenants fairly and honestly.  We believe a fair and detailed review process be made available to meet such requirement to treat the tenant fairly and honestly. In the process of this review, we can and do provide refunds (for specific charges to a tenant's security deposit) if we are able determine an error was made or we find proof to support a tenant's complaint. Hours and hours of time goes into the review process, and we encourage all tenants to send an inquiry to us if they feel they have been charged unfairly.  We also encourage all tenants to review their lease, to include the Landlord's Rules and Regulations Book.  This should be reviewed at the time of their lease signing, throughout their tenancy when repair concerns arise, and certainly prior to their move out. This will assist to save a tenant damage and cleaning charges at the time of their move out.
Service Area
This company offers rental properties throughout the Fort Hood, TX communities.
Alternate Business Names
Exit Heart of Texas Realty The Zehr Team
Additional Information

This company offers residential and commercial property management services, rentals, and real estate sales representing buyers and sellers.

Customer Review Rating plus BBB Rating Summary

Armadillo Properties has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.