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          Visio Lending has 1 locations, listed below.

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            Business ProfileforVisio Lending

            Real Estate Loans
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/24/2014

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            11/6/2013
            Years in Business:
            11
            Business Started:
            4/26/2012
            Business Started Locally:
            4/26/2012
            Business Incorporated:
            4/26/2012
            Accredited Since:
            6/24/2014
            Type of Entity:
            Corporation
            Alternate Business Name
            • Visio Financial Services
            • Visio Financial Services Inc
            Related Businesses
            Business Management
            • Mr. Jeff Ball, Director
            • Mr. William Kerley, Director
            • Ms. Hannah Lapin, General Manager
            Contact Information

            Principal

            • Mr. Jeff Ball, Director
            • Mr. William Kerley, Director

            Customer Contact

            • Ms. Hannah Lapin, General Manager
            Additional Contact Information

            Fax Numbers

            • (888) 234-7893
              Primary Fax

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/11/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I was working with Visio Lending on a loan I had been pre-approved for via a broker (*************************). I submitted all requested documents in a timely manner. However, due to Visio Lendings inability to review documents in a timely manner the first close date for the loan was missed - Jan 2nd. I was able to get an extension to the loan to Jan 5th, Visio Lending once again missed this close date due to their inability to deal with the insurance items in a timely manner. Their loan processor *************************, sat on documents for weeks on end and only started to ask questions at the last minute. **** not follow their own process of them working with the insurance broker directly to get details ironed out in a timely manner. This only started to happen after I had written negative reviews for the company and a gentlemen by the name of ********************* got involved. This is when things moved on the loan. In the meantime, Visio had missed 2 close dates and the seller was unwilling to extend further, so I offered $5,000 to get an extension to January 31st (as I did not trust that Visio could close this loan and I would need to get another loan company). I have requested that Visio pay this $5,000 during my close since it was their team's incompetence that lead to the need for me to ************ deal somehow. They finally gave me an approval on January 8th after numerous emails and pushing and ultimatums. I have now incurred an additional cost of $5k due to their inability to do their job as described. They have yet to tell me how and why their team failed to meet the first deadlines when all documents had been given to them in a very timely manner.
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            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Crystal J.

            01/04/2022

            I took out a loan in with this company in 2018 and I was told by the lender that at the end of the contract if I could not pay back the amount in full then they would approve me for a refinance loan. I didn’t even get a chance to fill out the refinance they advised that they didn’t want to go through with the loan and wanted the money up front and added so many rates .I had to file chapter 13 bankruptcy to save my house. This company has been harassing me with charges that they can’t explain I had to go to court multiple times for them to show proof and get them to fix . I have paid this company 4 times the amount they let me borrow after the added so much closing cost I didn’t even see the full amount of the loan. We went to court we settled on an amount that was needed to pay back during chapter 13 that I did. Now I have a buyer to buy the home and let me pay off the rest of my debt they sent in paper work saying I owe double . How can a person owe double on a set price that was already settled in court. I have court fee and lawyer fees and bills out of this world because of this company my house is not safe to live for me and my child I can’t take out a loan to finish the house due to the company with credit score drop and after paying them each month to save my home I only have enough to pay the rest of my household needs and they are taking advantage my lawyer has contacted them multiple times to get the things situated but they will not respond I have missed multiple court hearing so I can close out but they won’t get back but they will contact if they see I’m late on a payment and added so many charges for just sending a letter. I’m asking for help to get them to answer so I can get out this situation it’s not fair I have paid them back and more then what I ever saw from this company it’s robbery and they won’t leave me alone and let me pay off my loan in peace.

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