BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Miss Kitty's Fishing Getaways meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Miss Kitty's Fishing Getaways include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Real Estate Commission
PO Box 12188, Austin TX 78711
Phone Number: (512) 936-3000
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Dawn Huff, Member
Property Management Real Estate Rental Service Vacation Rentals Hunting & Fishing Services & Supplies
Hours of Operation
|M||:||9:00 AM - 6:00 PM|
|T||:||9:00 AM - 6:00 PM|
|W||:||9:00 AM - 6:00 PM|
|Th||:||9:00 AM - 6:00 PM|
|F||:||9:00 AM - 6:00 PM|
|S||:||9:00 AM - 6:00 PM|
|Su||:||12:00 PM - 4:00 PM|
802 Airport Rd Ste 3
Rockport, TX 78382 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We checked into a home managed by Miss Kitty's fishing getaways on June 17, 2014. We arrived at the property around 6:00pm and quickly dropped our luggage and headed out to dinner. While we were out, we stopped to buy groceries to stock the house with for the week. After we returned to the house, and began to put things away and turn in for the night, we realized that things were not clean. The floors were filthy (I have pictures), the sheets on the downstairs bed had pee stains (I have pictures), and the hand towels had not been changed from the previous guests. (The hand towels had sunscreen smeared on them.) The bathtub downstairs had to be cleaned as it was dirty. The sinks downstairs still had toothpaste globs left from the previous guests. We immediately began cleaning, and after my sister-in-law headed to wal-mart to buy new sheets, I decided to leave a message for Miss Kitty's. By now it was after 12:00am, and I was surprised that **** answered. She seemed irritated, but did offer to send house keeping. I told her that there was no need because we had already cleaned and my sister-in-law had already left to purchase new sheets. She said that the head of housekeeping, *****, would call me in the morning. I spoke with ***** the following morning and she apologized for the mess. I asked for a partial refund and I spend rest of the week trying to get a return call from ****. She never returned my call, but did send an email offering to refund the cleaning fee only. With all taxes and fees, we paid $394.77 per night. I asked for a one night refund for all the trouble that we went through. **** was unwilling to work with us. After researching this company further, I have seen numerous complaints and terrible reviews all across the web. I feel like this company does not care about their customers at all. All the complaints I read were related to cleanliness of the properties. I really don't know how a company like this stays in business.
Desired Settlement: A refund of the price of one night inclusive of all fees and taxes, which is $394.77.
These guests checked into the house at 5:46 pm on June 17 and made multiple trips in and out of the house before contacting me at around midnight on the emergency after hours line. She complained of stains on the sheets and dirty floors. She told me she had washed the sheets in question and that the stain did not come out so she went to Walmart and bought a new set. I told her that I would have housekeeping contact her in the morning to take care of any housekeeping issues that she had. My housekeeping supervisor called her in the morning and offered to send someone out to the property, but she declined. After that, the guest sent me a long text with a list of housekeeping complaints. One of her major complaints was that her white socks got dirty when walking on the floor. I explained to her that after housekeeping is done, and inspector walks through the house and stocks it and prior to her check in that maintenance was there to change light bulbs so it is not unexpected that white socks will get dirty. I also told her that I was sure that housekeeping had washed the sheets, but that there was a stain that did not come out with washing. Housekeepers are supposed to report bad stains to the supervisor so they can be replaced, but unfortunately this was not done.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|8/19/2013||Problems with Product/Service|