BBB Business Review

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This business is not BBB accredited.

Larsen Properties

Phone: (210) 497-8686 Fax: (210) 247-9571 17890 Blanco Rd Ste 303, San Antonio, TX 78232 http://satxpm.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Larsen Properties include:

  • 11 complaint(s) filed against business
  • Length of time business has been operating
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 11

Additional Complaint Information

It has come to BBB’s attention that the business has a non-disparagement clause in its consumer contract that prohibits customers from posting negative reviews as a result of a marketplace interaction.  BBB does not withdraw complaints under these circumstances.  Consent to post the text of a complaint is solely at the discretion of the customer.

As of 11/25/2015 the business’ clause, which is found in its Screening Criteria and Disclosure, paragraph 6 states:  “Non Disparagement / Representations - BROKER and APPLICANT mutually agree, that as additional consideration, specifically the mutuality of this clause, each is prohibited from making disparaging remarks/statements or publications regarding the other to any third party, internet, or other site, effective the date of this agreement. This provision relates to remarks or statements or publications regarding this agreement, or either parties’ performance under this agreement. If any dispute arises regarding whether any remark/statement or publication is disparaging, the parties agree that for purposes of this provision, expressly including the enforcement of this provision detailed below, that any remark/statement or publication shall be irrefutably deemed disparaging if: (1) the other party requests, in writing, that the writing/publishing party remove the remark and/or publication; and (2) the remark and/or publication is not removed within two days of said requests. BROKER & APPLICANT mutually agree that damages for failure to comply with this provision shall be liquidated at two hundred dollars per day for each remark/statement/representation that is disparaging or is not removed within two days of request to remove said remark/statement/representation. BROKER & APPLICANT further agree that enforcement of this provision is appropriate through a temporary restraining order and/or injunctions and permanent injunctions, notwithstanding any rights under the First Amendment to the United States and Texas Constitutions, and that any party who prevails on enforcement of this provision, whether for monetary damages or injunctive relief is entitled to recover attorney fees against the other. BROKER & APPLICANT expressly submit to the jurisdiction of the State of Texas and agree that venue in any litigation touching or concerning this agreement shall be proper ONLY in Bexar County, Texas.”

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Larsen Properties
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 5

Additional Information

BBB file opened: March 27, 2012 Business started: 06/04/2010 in TX Business started locally: 06/04/2010 Business incorporated 12/13/2011 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Real Estate Commission
PO Box 12188, Austin TX 78711
http://www.trec.state.tx.us/agencyinfo/default.asp
Phone Number: (512) 936-3000
general.delivery@trec.state.tx.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brad Larsen, Owner
Contact Information
Principal: Mr. Brad Larsen, Owner
Business Category

Property Management Real Estate Rental Service Real Estate Investors Real Estate Real Estate Consultants

Alternate Business Names
SATXPM LLC

Customer Review Rating plus BBB Rating Summary

Larsen Properties has received 3.8 out of 5 stars based on 5 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.