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A BBB Accredited Business since
BBB has determined that Hendricks Property Management LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Hendricks Property Management LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Real Estate Commission
PO Box 12188, Austin TX 78711
Phone Number: (512) 936-3000
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Don Hendricks, President
Property Management Real Estate - Rentals by Individuals Real Estate
Alternate Business NamesDon Hendricks Real Estate Center Hendricks Investment Corp. Hendricks Property Hendricks Property Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2227 Lockhill Selma Rd
San Antonio, TX 78230 (800) 460-9608 (210) 344-3463 Directions
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Additional Phone Numbers
- (800) 460-9608(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: We re-located form ********* to *** ******* in July. We started our rental search in June. We found 2 properties with the Hendricks company that we were interested in, We applied online and provided all documents that were needed in a very timely and professional manner with ***** *****. She was very helpful for the first phone call. From that point on, she would never return a phone call and 3 days to return emails only answering questions with one word answers and skipping questions all together. The most damaging part was that MY confidential employment information with pay stubs and bank information was sent to the wrong employer. I was contacted by my HR rep that someone had contacted them regarding my domestic partner with my social security info and employment info. This was very damaging and made us very concerned about trying to re locate. It delayed our move and concerned my employer. We never received an apology or refund. We deposited a very large sum of money with Hendricks with no services. I understand we were denied for the rental of the house and that is no problem, but we needed to know that and details of what was done with our hard earned money and very secure information we provided. I want answers as to why ***** can treat people this was and I want my all fees returned.
Desired Settlement: return of our application fee money($80)and hotel costs of $640 due to waiting on ***** ***** to return phone calls and hearing NOTHING and ultimately renting another unit in *** *******. ***** had informed us we had no problem renting and that we could move right into the property,
Hendricks Property Management received an online application for subject property on 7/2/2014 after business hours at approximately 6 pm. The online payment was brought over on 7/3/2014 and the applicants' information was input into our credit reporting agency program on 7/3/2014.
Problems with Product/Service
Read Complaint Details
Complaint: Hendricks Property management has failed to ensure a broken dishwasher be replaced since a repair request was issued 3/18/14. A service man did come to try and fix the dishwasher on March 31, 2014. The service man advised the dishwasher was not repairable and needed to be replaced. Hendricks Property was advised this on March 31, 2014. I inquired again with ***** ***** of Hendricks property on 5/1/2014 by email and have not received a response. I have experienced numerous problems with this property and the management companies response is they work for the owner, not the tenant. There has been a water leak, owner refused to replace broken and missing blinds that appeared to be intact during my 1 viewing of this property. I was not given the opportunity to review the property again before signing the lease, and feel Hendricks property knowingly rushed the rental process and took advantage of my situation to get me to sign this lease. Per ***** ***** she took on the management of this property because the owner is hard to work with yet I am obligated to the lease., yet the owner and leasing company do not abide by this lease,
Desired Settlement: Lease terminated with no negative repercussions to ****** * ****** , A complete refund of $1275.00 Rental deposit and $300.00 pet deposit with professional carpet cleaning by ******* ****** to be refunded within 10 days of vacating the property. There has been no damages to this property by ****** * ******
This is in response to the complaint submitted on 5/8/2014, ID ********
This is a response by the Management company to the tenant's response.
Read Complaint Details
Complaint: This is the 3rd property management for this location. I have given them all of my banking information to automatically debit rent from my account on the first of the month. They have made mistakes not taken the rent out at the designated time. Theyhave been taking the rent out of the account on the 13th thru 17 of each month. They have sent me eviction notices and claimed late fees. Yet the rent money has always been available in the accounts I have never paid rent late yet this company just can't get it right.
Desired Settlement: My rent is due on the first of the month every month. Not the 13th or 15th of each month I signed all of the correct documentation so they can ACH the fund directly from my bank account. This has been going on for months and needs to be corrected. I've made several phone calls they keep blowing it off as if its nothing. I've been sent eviction notices and then they just appolagize but this is getting to be ridiculous. This is a businesses that needs to be monitored for fraudulent fees.
HENDRICKS PROPERTY MANAGEMENT LLC
March 24, 2014
Better Business Bureau
The tenant complaint is valid. Hendricks Property Management has been sending this tenant late notices and eviction notices in error. The tenant called several months in a row; questioning why notices were sent and no money had been withdrawn from his account. At the time of tenants' calls, Hendricks Property Management would draw on his account which have always been satisfactory, and removed all late charges and fees.
There was an error made in the setting up of his [FT withdrawal date, It was set for the 31S` of each month. There was an additional 3 typed into the date field. Instead of showing the 1st, the computer showed the 31st...Consequently the rent was never pulled on time and it appeared as if the tenant was delinquent...which was not the case, the error was a data entry date.
The problem has been identified and corrected. All fees have been purged from his account. The EFT payments are now scheduled for the first of each month. Hendricks Property Management would like to apologize to this tenant for his time spent in trying to correct this situation...which was our error.
Read Complaint Details
Complaint: Hendricks took advantage of me for not understanding my rights. They never had me sign an agreement. In the 3 years they managed my property while I was out of the country, they stoled over 10K. They made false expenses and posted them in a fake portal account that they later deactivated so that I could not see the report anymore. I still have paper tails of the expenses that were made up. The expenses were above and beyond reasonable and I was never notified of them. In their contract, they state that any expense over 300 needs approval from owner however I have expenses in the thousands that I was never notified of until I found out from my bank that my money was drained out because I was paying mortgage and not receiving the rent money that I should for each year.
Desired Settlement: I want the money that was taken from me for false expenses and expenses that were paid for by me and charged by them. They took it upon themselves to take the money from the rent for carpet cleaning that I paid for. all of their expenses added up to over 7K in 2011, 3K in 2012, and 2k in 2013. These are expenses that are on top of the 10% management fee they charge. This is absolutely robbery. I would like a full refund for the amount that were wrongly taken from me.
As to respond the message from Hendricks Property Management that you have provided me is not correct. I do have my bank statements, it will proved the Hendricks Property Management did not deposit the rent every month. Also, the expenses document they have provided me are falsely written by themselves.
If you need any further information, please, let me know. I thank you for your time and afford. May God bless you.
Problems with Product/Service
Read Complaint Details
Complaint: We rented from Hendricks Property Management beginning in November 2011. In November 2012, our 1-year lease expired. When we received our Extension of Residential Lease notification, the monthly rent had been changed from $900 a month to $925 a month. I met with the ******** *******, ****** ********, who handles our rental house, in December 2012. While we wanted to renew our lease for a year, we requested if there was any way our rent could be kept at $900. My request was made complicated by the fact that the owner of our house lives out of the country, and there is often a delay in receiving a reply from him. ****** ******** promised that, until we heard back from the owner of the house one way or another, our rent would be kept at $900 a month. I asked if I needed to get that in writing, and our ******* stated that all we needed was his good word, and that he would be getting back to us as soon as possible. We trusted that our rates would be kept where Hendricks Property Management said they would be. When our month's rent was withdrawn from our account, however, the amount withdrawn was $975, rather than the promised $900, the extra $50 presumably being a month-to-month rate. This practice has continued since December 2012, despite numerous phone calls, many, many e-mails, and our determined attempts to resolve this issue. We are still technically going month-to-month, because Hendricks Property Management still has not revised and reissued us a new contract. We have been charged $975 for seven months now, despite the verbal commitment that I received from the ******* for Hendricks Property Management. For months now, we have been asking for that overpayment to be refunded, but the only thing that has happened is that they continue charging us $975 per month, not updating our contract, and not resolving our request. Even if they had not promised us a rate of $900, we would not have been on the higher rate of $975 for so long if they had gotten us an answer on the contract--and a revised contract--in a timely manner. We have been trying our best to renew our rental lease since November 2012. It is unacceptable that we have been left hanging for over seven months. Communication with this company is poor--our ******* is rarely reachable by phone and e-mails and phone calls are frequently left unreturned. After seven months of trying to resolve this with Hendricks Property Management, we are resorting to filing a complaint with the Better Business Bureau in the highest hopes that it will help bring resolution to our case. Thank you for your time!
Desired Settlement: Either a refund of $525 for the overdraft of $75 a month for the past seven months or an adjustment in our next month's rent to reflect the same amount.
The tenants entered into a one year lease on the subject property on December 1, 2012 for
We appreciate that Hendricks Property Management had severe difficulty in contacting the owner of our rental house. Likewise, we have experienced severe difficulty in contacting Hendricks. We are grateful that they were willing to consider and pass on our request to maintain our rent at $900 rather than increase it to $925, but please bear in mind that it was just that—a request, one which took over 6 months to resolve. In the mean time, we were charged $975 as a month-to-month rate, despite being verbally told by the ******* representing Hendricks that our rent would be maintained at $900.
Our lease renewal was never returned because our ******* told us—twice—to wait (once at our initial meeting and once at a visit to our home to review some work that a contractor had done). Both times, we were prepared to submit a signed lease, but the ******* said that he was still waiting to hear back from the owner on approval so to hang on to it.
*** ********* is correct in stating that there was confusion on the lease renewal. At any time, he could have said "no" to our renewal request (it was, after all, a request), or offered the option to later modify a signed contract as a possibility. But instead, we were kept hanging from month to month, with the monthly overcharge of $75 being the the de-facto answer we received.
The proposition that *** ********* lays out for returning the difference between the increased rent and the month-to-month rate is logical to us. Although it is less than we were hoping for, we understand his perspective and appreciate what the refund represents on his part. Having reviewed the response made by the business in reference to complaint ID *******, we find that this resolution is satisfactory to us.
Though the overcharge is certainly a significant side effect requiring resolution, the cause of our complaint was poor communication, without which the overcharge could have been avoided. To date, we have experienced periods of up to five weeks without a response from our *******, despite multiple attempts on our part for contact during those periods. As such, we will be seeking a plan for better communication moving forward to ensure a happy and mutually beneficial relationship.
For us, "better" communication can be defined as a) at least an acknowledgement from our ******* to e-mail or phone communications within a reasonable amount of time, say 3 business days, b) a resolution or communication about the reason for a lack of resolution every 10 business days after that, without the need for persistent repeated follow-up on our part, and c) if our ******* does not respond within this time frame, a point of contact that can actually help us resolve our request instead of directing us back to our *******. Though we like our current ******* a great deal personally and appreciate his efforts on our behalf during our tenure, we feel that the level of communication outlined above may require a different representative with a more aggressive approach to communication.
We actually did file the complaint with the Better Business Bureau (6/27/13) before signing our lease renewal (6/28/13), after notifying our ******* over 24 hours earlier (6/26/13) that we we intended to do so, with no response from him. As renters, we are not confident that this situation would have progressed to this point were it not for the Better Business Bureau, and are grateful for the assistance.
We are happy and grateful to be in this little house, and look forward to a pleasant continuation of our time here.Regards,
***** *** ****** *******