BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Bristile Properties LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bristile Properties LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Aubrey Brisendine, President Ms. Jamie Rea, VP of Operations
Property Management Property Maintenance
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2009 RR 620 N. Suite # 121
Austin, TX 78734 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: This management company manages the home we rent. In the last year we have had 2 air conditioner problems and two plumbing problems. When we have called on all these problems it has taken on average a week and numerous trips by the contracted service person to fix the problem. The first was our downstairs air conditioner. It took two trips to find and fix the problem. The second incident was a plumbing problem which happened over a weekend. The handle to the shower broke off and water was spewing out all over the bathroom and was beginning to flood it. We called Bristile immediately. The guy we spoke with took the message but according to the maintenance department they never got the message and when I called on Monday they said I should have filled out the online form and that phone calls were emergency only. I felt that having to turn off the water to the entire house for a day and a half constituted an emergency. They contracted a plumbing company and the situation was resolved .the next incident was also a plumbing problem. My sons shower had a leak and again I called. They said that someone would be there first thing Monday. When I called later Monday wondering when someone was going to be there. The maintenance manager stated he never told me that. I called the owner of the company and he said that the maintenance manager is his brother and he would never lie. We then had a disagreement. The owner and the manager came over a half hour later and I showed them what was going on. They both made me feel as though I was an idiot and since I was a women I did not know what I was talking about. After I turned the water to house back on they saw the water pouring out of the shower head and agreed that this was an emergency. The owner on the way out told me that they didn't have to fix it right away. That texas law states that they have 10 days to fix any problems and that a contract is for both parties and that he can come into my house whenever he wants to in order to inspect it and that Bristile can make sure that our contract is not renewed. The plumber came out to the house and then stated I needed a part and he would order it. It took 9 days from my call of the complaint till when they fixed it. This last problem is the worst. Our upstairs air conditioner was not working properly so I filled out the form. The next day I came home from work and there was water all over my floor and water was leaking from the condenser. I called immediately and Bristile called back and said they would have the air conditioner company out the next day. They did come out and said the condenser was frozen. He unthawed it but never bothered to look at the outside unit. It still wasn't working properly but I thought it was because of the 100 degree heat. I was wrong and on Friday morning called back because we had no air coming in. They called the air conditioner company and called me back to say they would be out between 12-5. I had plans so I left for the afternoon. When I got home the air wasn't working so I called the air conditioner company and they said that the evaporator coil was gone and I needed to talk to the maintenance manager at Bristile. I called Bristile and left a message for him and another customer service person called me back. She stated they needed a part and because of the long weekend they won't be able to get it till tues or weds. I asked what they were to do about the temperature of my house and she said she'd look into it. the next day the temperature in my house had gotten up to 92 degrees and I called Bristile again to see what they were going to do about it and all they kept saying was the repair company couldn't fix it. I was trying to explain that I understood that and as the management company what were they going to do. I offered for them to bring over fans, and the representative could only say that the repair company couldn't be there till next week and there was nothing that they could do. We spoke for 5 minutes or so and I kept trying to find out what they were going to do and all they could say was that there was nothing for them to do. I had to go out and buy two fans and as of 6:30 on sat. Night it is still 92 degrees. Tomorrows temperature is going to be even hotter. I am beginning to get concerned for the refrigerator becouse it is working on overtime and we are having to spend extra money in eating out becouse the stove heats the house up even more. We are going to be able to grill meat out but we have to buy the rest of the meal. We have no relatives that live anywhere near here or we could go there. I want Bristile to take responsibility for these problems and to help their tenants.
Desired Settlement: I would like compensation for the trouble and pain that it has caused my family, and for people to realize what type of business this truly is. That they do not listen or treat there tenants with respect and dignity.
Mrs. ***** filed an online maintenance request through our
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.