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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Beck And Company Real Estate Services Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Beck And Company Real Estate Services Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Carl Beck, President
8403 Shoal Creek Blvd
Austin, TX 78757 (512) 474-1551 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: no hot water in an excess of 90 days
Desired Settlement: Hot water service
Thank you for your assistance. Mr. ***** filed a BBB complaint against Beck and Company based on the lack of water pressure in his unit at ****** *******. While we sympathize with Mr. ******* problem, we do not have the authority or ability to solve the problem. The Board of Directors of the ****** ******* *** is the decision making body and is well aware of Mr. ******* concerns. Significant actions have been taken including the replacement of the commercial water heater that serves Mr. ******* unit, among others. Mr. ***** has been in communication with Beck and Company and with the Board members so everyone is aware of the problem. Other residents have related problems also. The Board has consulted with plumbers and others about solutions and is continuing to determine a solution including the source of funds to pay for whatever action is determined to be necessary.
Attached is a copy of a letter sent to Mr. ***** by the Board of Directors in response to his communications with them. While I understand Mr. ******* concern, I submit the BBB complaint against Beck and Company should be determined to be outside the purview of BBB since Beck and Company is not responsible for the problem and cannot control the potential resolution.
** **** ****, CPM
Beck and Company Real Estate Services
**** ***** ***** ***** ******* ** ***** ***************** ******************* *** ************
Unfortunately it appears we are at an impasse. Regardless whether the complaint is about hot water or water pressure, the response is the same. As property managers we assist the board of directors, but we are not authorized to spend association funds without approval. Though I sympathize with Mr. ******* problems, Beck and Company cannot solve the problem without authorization to spend association funds. We have provided assistance with the process of identifying options and potential solutions, but that is the limit of what we are authorized to do. I request the BBB make the determination that Beck and Company has done all we can within the limits of our authority and close this file. If there is alternative action available by BBB, please let me know.
Problems with Product/Service
Read Complaint Details
Complaint: On August 9, 2012, I sent **** & Co an email asking about outside issues my home inspector found while inspecting the unit I later bought. On 8/10/12, I got a response asking me to send a copy of the inspection report, which I emailed that same day. On 8/28/12, I was told the report was being forwarded to the HOA board and they would get back to me when the board decided what items fell under their jurisdiction. I was told that it looked like some of the issues would be addressed when improvements would be made from a special assessment. No timeline was given, and no one ever followed up with me. On 4/2/13, I emailed because I had a water spot on the ceiling of the master bedroom after a heavy rainstorm. The leak occurred in an area that was identified as needing repairs in my home inspection report. On 4/9/13, I got a response that this would be forwarded on to the board to decide if immediate action would be taken. Again, I never heard back. On 7/23/13, I emailed again asking if the issues with the roof/side gable would be addressed with the special assessment work that was now underway. I never got a response. On 7/30/13, I emailed again. Work had been done on my balcony, but there were outstanding issues left from the inspection report, and I asked again for an update on the roof/side gable. On 8/1/13, I got a response that my concerns were forwarded to the HOA board president who was handling the special assessment project. On 8/3/13, I got a response from the HOA board president addressing the concerns over my balcony. No response was giving about the roof/siding issue. 8/5/13, I emailed the HOA board president, and attached my home inspection report and ask if the roof/siding issue had been repaired. To date I have had no response.
Desired Settlement: I would like confirmation that the roof/siding issue has been fixed. I would like all items I expressed concern about in my original email of 8/9/12 to be addressed. It's fine if based on HOA bylaws that some of those items are not the HOA's responsibility, but I would like written confirmation of repairs done and explanations for what was not repaired. I would like assurances that in the future I will receive follow up communication with in 72 hours.
Response to BBB complaint concerning Arbors #201
Better Business Bureau:
|4/5/2013||Problems with Product/Service | Complaint Details Unavailable|
|4/4/2013||Problems with Product/Service | Complaint Details Unavailable|