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A BBB Accredited Business since
BBB has determined that Beck And Company Real Estate Services Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Beck And Company Real Estate Services Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Type of Entity
Business ManagementMr. Carl Beck, President
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: On August 9, 2012, I sent **** & Co an email asking about outside issues my home inspector found while inspecting the unit I later bought. On 8/10/12, I got a response asking me to send a copy of the inspection report, which I emailed that same day. On 8/28/12, I was told the report was being forwarded to the HOA board and they would get back to me when the board decided what items fell under their jurisdiction. I was told that it looked like some of the issues would be addressed when improvements would be made from a special assessment. No timeline was given, and no one ever followed up with me. On 4/2/13, I emailed because I had a water spot on the ceiling of the master bedroom after a heavy rainstorm. The leak occurred in an area that was identified as needing repairs in my home inspection report. On 4/9/13, I got a response that this would be forwarded on to the board to decide if immediate action would be taken. Again, I never heard back. On 7/23/13, I emailed again asking if the issues with the roof/side gable would be addressed with the special assessment work that was now underway. I never got a response. On 7/30/13, I emailed again. Work had been done on my balcony, but there were outstanding issues left from the inspection report, and I asked again for an update on the roof/side gable. On 8/1/13, I got a response that my concerns were forwarded to the HOA board president who was handling the special assessment project. On 8/3/13, I got a response from the HOA board president addressing the concerns over my balcony. No response was giving about the roof/siding issue. 8/5/13, I emailed the HOA board president, and attached my home inspection report and ask if the roof/siding issue had been repaired. To date I have had no response.
Desired Settlement: I would like confirmation that the roof/siding issue has been fixed. I would like all items I expressed concern about in my original email of 8/9/12 to be addressed. It's fine if based on HOA bylaws that some of those items are not the HOA's responsibility, but I would like written confirmation of repairs done and explanations for what was not repaired. I would like assurances that in the future I will receive follow up communication with in 72 hours.
Response to BBB complaint concerning Arbors #201
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|4/5/2013||Problems with Product/Service|
|4/4/2013||Problems with Product/Service|