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BBB Accredited Business since
Phone: (512) 442-6500 Fax: (512) 442-5892 5815 W William Cannon Dr Ste 102, Austin, TX 78749
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A BBB Accredited Business since
BBB has determined that April Realty meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for April Realty include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. David Allen, President Amy Borowski, VP Ms. Lucy A Borowski, Vice President
Alternate Business NamesApril Realty Services, Incorporated
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5815 W William Cannon Dr Ste 102
Austin, TX 78749 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I rented a house in Austin Texas from this company for over a year. I am not sure of the specific dates, but I rented from them for over a year, fulfilling my year-long lease. According to the terms of the lease, after the initial year was up, it changed to a month to month basis. I gave them in writing a 30 notice of vacating the premises according to their company guidelines. I moved out in May of June of 2011. I have since moved out of state and have not rented from them in over 4 years. While checking my credit report, I noticed about 3 maybe 4 months ago that they had turned in a large balance for collection. First, it has been over four years that I have rented from them. Second, if it were to go to collections, it should have gone long before now. I have requested in writing any documents proving that I owe the balance that they claim I owe. I do not owe them any money, and I have had to retain a lawyer to get them to comply with the Fair Credit Reporting Act. To date, I have requested they only respond via United States Postal Service. I have received one phone call from their office just in the last two days.
Desired Settlement: I wish them to remove any balance they claim that I owe from collections, and report it to all 3 of the major credit bureaus.
Business Response: See attached response and copies of letters received.
Business Response: We respectfully request until 10/15/15 to respond. We are reviewing the file to come to a resolution. Thank you. ***
Better Business Bureau:
Read Complaint Details
Complaint: I paid a deposit along with pet deposit to the company upon moving into the property along with signing a lease for a year and a half. Upon moving out of the property I provided the company with receipt for professional carpet cleaning and maid services, on Feb 28th. On April 2nd I contacted the company because I still had not received anything about the deposit and the itemized bill for the property for charges they planned to charge me for things they found wrong. Finally in the afternoon of April 2nd I was able to get ahold of someone to fax the itemized list to me in which I found that the company is trying to charge outrageous cost to me that are unjustified. $35 to remove trash, I removed all trash from the property and hired a professional company to clean the house for me $45 to dust, I paid a professional company to clean the house $125.75 Small hole behind the door ? Outrageous charge $78.80 Screen Door ? There was no screen door on the property when I moved in $8.99 Damaged light fixture, there were no damaged light fixtures $87.50 De-Flea ? This was done before move out as I provided the receipt I asked for pictures on April 2nd and the company told me I would have to wait for pictures to be sent to me and they had already mailed out, on April 7th I asked again to find out that company mailed to pictures to the wrong address. The company is now communicating with me trough email but wont just email pictures over to me? Why is this?
Desired Settlement: I understand that some of the charges are true and I am willing to pay the charges out of my deposit that I paid but I don't want to be overcharged and taken advantage of!!!!
In response to Mr. ******** complaint, his Security Deposit Refund and Security Deposit Disposition were mailed out 3/28/2014 to an address provided by Mr. ****** at the bottom of his **** ******* receipt as this was the only forwarding address we received. When Mr. ****** did not receive his Security Deposit Refund and Disposition and contacted us it was discovered that the address he provided was incorrect. It took several days for us to receive this back in the mail due to the incorrect address. In the meantime, Mr. ****** called our office and requested we email him a copy of his Disposition. Once he received this he disputed some of the charges. He also requested we email him the pictures. He was told that the pictures were in the mail to him (we hadn't received them back yet). The pictures are a large file and it is difficult for us to email that large of a file. Per Mr. ******** dispute, the file was reviewed and $125.65 of the $381.04 he disputed was refunded to him. His original Security Deposit Refund and Disposition came back to us and we resent to Mr. ****** at the new address he provided.
Read Complaint Details
Complaint: I moved out of my duplex early, because I had accepted a job in another city. I paid the reletting fee to get out of my lease. I was told by April Realty, **** in general, that I would not be charged for rent as long as I paid the reletting fee. They also informed me that I would be receiving a breakdown of any damages that had occurred within 30 days of me moving out. I have never received any documentation from them at all. I have contacted them several times asking them about it, they informed me it has been sent, and even told me they would send another copy of paperwork. To this day I still have not received any documentation from them. I had several complaints about them when I was still living in the duplex because nothing ever was fixed when I called on it. I had three things I called on at least four times each, and they were never fixed correctly. I was also told that when I moved in the place it would all be freshly painted because the previous tenants had left it completely dirty. It was never painted. Now today, 9-11-13, I receive a call from a collection agency saying I owe April Realty around $1000.00 for damages, but yet I have no idea what damages they are charging me for so I could dispute the charges.
Desired Settlement: I want the charges deleted from my credit report and off April Realty records. I do not believe since I paid the reletting fee, and the security deposit that they can charge me for anything without guaranteeing that I see a list of the charges and giving me ample time to dispute anything they are charging me for. They were poor property managers and have no idea what they are doing.
Business Response: I need to clarify if I have the correct tenant. Our records show for **** ****** **. the tenants to be ****** ******** and ***** ********. Is this the same person and the correct address? We do not manage **** ******. Once I have clarification, I can respond to the complaint. Thank you, ***
Customer Reviews Summary