BBB Accredited Business since
Phone: (512) 990-3551 Fax: (512) 990-5074 1317 Picadilly Dr # C303-304, Pflugerville, TX 78660
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A BBB Accredited Business since
BBB has determined that A-TX Property Management LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A-TX Property Management LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 9 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||9|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Real Estate Commission
PO Box 12188, Austin TX 78711
Phone Number: (512) 936-3000
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Glenda Bullock, Partner Ms. Jessica Bullock, Partner
Property Management Real Estate - Rentals by Individuals Property Maintenance Real Estate
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I have experienced several issues with A-TX Property Management such as poor customer service, unprofessional like conduct, and overall lack of urgency when addressing issues as they arise. The main issue that has initiated this complaint is outlined below. Due to some unforeseen event we were forced to relocate from Austin to El Paso. Upon learning of this event I contacted the above stated establishment to seek more information about how I can vacate the premises while adhering to my contract. Per the contract I was told I would be responsible for a reletting fee of 80% of one months rent, in addition to the remaining contract terms, unless the property was relet. The issue did not arise from the contract but rather A-TX’s negligent in adhering to the Duty of Mitigation when reletting the property. The reletting fee was paid in full as requested on March 6, 2014 and cleared March 13, 2014, however the property had not been listed, nor had they contacted us to coordinate the advertising of the property. We had to contact several times before they made an effort to rectify the issue. As of April 1st the property still has not been listed as available per the A-TX web site *************************************************. By the owners own admission *********************************************************************************************, per a review made by myself the error was on their behalf. The said error has cost me an additional $1475.00 since the property has not been rented due to the lack of urgency, organization, and negligence of A-TX Property Management.
Desired Settlement: Return funds for failure to abide by duty of mitigation.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
Read Complaint Details
Complaint: I actually have more than one nature to my complaint, but they are definitely advertising a price they are not honoring. So I will start with that. The web site is advertising that they charge $40 per person to apply to lease their property, but they are charging $45. When we called to tell them, they simply denied it and said we must have looked at the site wrong. So I am cutting and pasting directly from their web site to show you that they are stating the charge is $40 per person to apply: Application/ Processing Requirements… 1. Complete Application: ANYONE over 18 years of age must fill out an application. No Exceptions. Please apply online at www.atxmanagement.com. Find the property & click apply. Tenant needs to use the Realtor as the Reference Name. Incomplete applications will NOT be processed. Home will stay on the market until a lease is actually signed. We take the Best Application. 2. Copy of Photo ID: Provide Positive picture ID as required by the Federal Trade Commission (FTC). 3. Monies: $40 Non Refundable App for Each Adult and ½ Security Deposit. DO NOT COMBINE THESE FEES. Once approved, you are required to bring in ½ Security Deposit with Certified Funds only (Cashier Check or Money Order). 4. Employment: Last two months pay check stubs. Must prove YTD totals. We only look at NET income. 5. Delivery: Due to Identity theft and our office policies, we will NOT accept an application via Email or fax. These documents are CONFIDENTIAL. We have a drop slot located in the front door or you may come in M-Th. 9-5pm or F 9-3pm. **** **** ***** **** ***** *** ******* ** ***** Rental Qualifiers… (If any one of the below listed are not met to our standards your application will be We were charged $90 to apply to lease one of their properties, and the only two adults in our household are myself and my husband. So we should at least be refunded $10. But I don't want to stop there. I have proof that we sent all requested paperwork to their office on Friday, 2/21/2014 to their e-mail address. We received an e-mail from them confirming that it had been received and that they would be getting back to us Monday, 2/24/2014. When our realtor called them on Monday afternoon, they denied that they had received any paperwork from us other than the online application form from their web site. We were understandably concerned and chose to withdraw our application at that point because these people really don't seem to have their act together and we didn't want to be stuck doing business with them for the rental period. But because they were claiming they hadn't even received the necessary paperwork, we knew they had not done anything to process our application; therefore, we see no reason they should be entitled to our money. When we called them, they were rude and pushy and interrupted my husband. They did not seem the least bit interested in listening or trying to work anything out, everything was our fault and our own misunderstanding. So it seemed a good idea to send you the proof I have. I will be happy to forward you the e-mail that we initially sent them with all of the paperwork if that is needed.
Desired Settlement: We would like a full refund of our $90. We received absolutely nothing for our trouble and see no reason that they should keep our money. Thank you.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: There were many problems at the time of move in. We moved in on 7/8/13 and reported the issues to ATX Property Management on 7/10/13 via email and courier. ATX Property Management contacted me once they received the report via courier. ATX let me know that I would be contacted to set up times to have work completed at the property I am renting from ATX Property Management. The home at move in was so filthy that our feet were black on the soles our feet from the carpet only a few hours after walking around barefoot and there was dust and gunk on the walls. ATX Management asked the cleaning crew and the carpet cleaner to come back out to redo the work they had preformed before our move in date. The cleaning crew was not able to get in the home due to my dog and I offered to come home but they implied that they were on to their next stop and had already left my property. ATX offered to have the carpet cleaner come back and clean the carpet. This should have been done before move in, it would be extremely inconvenient for us to move all our furniture out and wait for the carpet to dry so they could come in and clean carpet that should have been replaced! I let ATX know I would take care of the carpet and the cleaning of the home at my own expense since the other health/safety issue were more important and they had not been addressed yet. The main issues we have are Mold, Latch on garage and Latch on the back fence. These are very important due to our health and safety. There was no way to lock the garage, therefore anyone could enter if they tried. The latch on the garage was finally fixed on Friday 7/19/13. The backyard not only had an issue with its latch but there is broken glass all around the yard and outside the master bathroom window. The maintenance man for ATX came out Wednesday 7/17/13 and fixed the latch. There is black mold in two places in the garage. The maintenance man for ATX painted over the mold spots on that Wednesday 7/17/13. It is in the sheet rock and this should be replaced just like the carpet in the home should have been. Thursday 7/18/13 we contacted ATX Property Management again to let them know that painting over the mold was not ok and ******* with ATX agreed. We also let him know that the garage latch had not been installed and that we would like the mold and the latch to be correct by the end of the next business day which was 7/19/13. ******* said he would get back to us and we have not heard from him or anyone from ATX management since Thursday 7/18/13. Mold and cleanliness are huge health risks. I am a reasonable person and would just like to live somewhere I feel is clean and free of mold. I don't think anyone from the office at ATX Property Management would have moved into the property the way it was at move in. The entire garage needs to be resheet rocked to remove the mold. I also wonder if the air vents in the home have mold in them from a leak that happened over the master bedroom closet that is being held up with baseboard because the owner did not want to pay to much to repair it. These are the exact words from the maintenance man with ATX (Art). I just want a place to make my home and to not be ignored.
Desired Settlement: I feel the business should replace all the sheet rock in the garage, have the air vents tested for mold from a licensed company and replace the carpet in the home.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|6/12/2012||Problems with Product/Service|
|9/13/2011||Problems with Product/Service|