BBB Accredited Business since
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This company offers commercial and residential property management services.
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A BBB Accredited Business since
BBB has determined that A-TX Property Management LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A-TX Property Management LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||7|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Real Estate Commission
PO Box 12188, Austin TX 78711
Phone Number: (512) 936-3000
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Glenda Bullock, Partner Ms. Jessica Bullock, Partner
Property Management Real Estate - Rentals by Individuals Property Maintenance Real Estate
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: There were many problems at the time of move in. We moved in on 7/8/13 and reported the issues to ATX Property Management on 7/10/13 via email and courier. ATX Property Management contacted me once they received the report via courier. ATX let me know that I would be contacted to set up times to have work completed at the property I am renting from ATX Property Management. The home at move in was so filthy that our feet were black on the soles our feet from the carpet only a few hours after walking around barefoot and there was dust and gunk on the walls. ATX Management asked the cleaning crew and the carpet cleaner to come back out to redo the work they had preformed before our move in date. The cleaning crew was not able to get in the home due to my dog and I offered to come home but they implied that they were on to their next stop and had already left my property. ATX offered to have the carpet cleaner come back and clean the carpet. This should have been done before move in, it would be extremely inconvenient for us to move all our furniture out and wait for the carpet to dry so they could come in and clean carpet that should have been replaced! I let ATX know I would take care of the carpet and the cleaning of the home at my own expense since the other health/safety issue were more important and they had not been addressed yet. The main issues we have are Mold, Latch on garage and Latch on the back fence. These are very important due to our health and safety. There was no way to lock the garage, therefore anyone could enter if they tried. The latch on the garage was finally fixed on Friday 7/19/13. The backyard not only had an issue with its latch but there is broken glass all around the yard and outside the master bathroom window. The maintenance man for ATX came out Wednesday 7/17/13 and fixed the latch. There is black mold in two places in the garage. The maintenance man for ATX painted over the mold spots on that Wednesday 7/17/13. It is in the sheet rock and this should be replaced just like the carpet in the home should have been. Thursday 7/18/13 we contacted ATX Property Management again to let them know that painting over the mold was not ok and ******* with ATX agreed. We also let him know that the garage latch had not been installed and that we would like the mold and the latch to be correct by the end of the next business day which was 7/19/13. ******* said he would get back to us and we have not heard from him or anyone from ATX management since Thursday 7/18/13. Mold and cleanliness are huge health risks. I am a reasonable person and would just like to live somewhere I feel is clean and free of mold. I don't think anyone from the office at ATX Property Management would have moved into the property the way it was at move in. The entire garage needs to be resheet rocked to remove the mold. I also wonder if the air vents in the home have mold in them from a leak that happened over the master bedroom closet that is being held up with baseboard because the owner did not want to pay to much to repair it. These are the exact words from the maintenance man with ATX (Art). I just want a place to make my home and to not be ignored.
Desired Settlement: I feel the business should replace all the sheet rock in the garage, have the air vents tested for mold from a licensed company and replace the carpet in the home.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|6/12/2012||Problems with Product/Service|
|9/13/2011||Problems with Product/Service|