BBB Accredited Business since
Phone: (512) 507-6300 Fax: (512) 524-1234 PO Box 50494, Austin, TX 78763
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A BBB Accredited Business since
BBB has determined that 1836 Realty Lending & Property Management meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for 1836 Realty Lending & Property Management include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Real Estate Commission
PO Box 12188, Austin TX 78711
Phone Number: (512) 936-3000
Type of Entity
Business ManagementMr. Matt Leschber, Owner
Property Management Real Estate Rental Service Real Estate - Rentals by Individuals Real Estate Loans Real Estate Real Estate Agents Real Estate Consultants
Alternate Business Names1836 Realty
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I'm being charged $308.00 for an icemaker that I did not break. The repair man saw the icemaker would not stop producing ice but said a box in the freezer was the cause. I did not have any boxes on the top shelf. I have tried to explain this to both 1836 and the contractors that they hired, but all I got in return was a certified letter stating that I had to pay to fix the icemaker or late charges would be applied to my rent. I'm a good tenant who pays my rent in full and on time, but anytime something needs to be fixed, he attempts to find reasons that I should be responsible for repairs. A few months ago, my A/C broke. When I told him, he said it would take 3 days to get someone to come repair it. It was over 100 degrees outside. I have 6 kids, one of which has special needs. I payed to have it fixed, but I later found out that the repairman did not properly fix the problem, only temporarily "rigged" it. When the A/C failed again, I called an independent repairman who fixed the A/C properly and informed me that it had failed again due to being "rigged". I told the landlord that I had it fixed, and he informed me that I was responsible for payment because I hired him myself and should have waited for his repair people. Now I am running into the same issue with the ice maker which I am not responsible for breaking and frankly, cannot afford the cost of a new one. I want them to realize that maintenence is part of property management and should be handled in a timely and efficient manner. Last year a tree fell out of the ground and on my husband's car which they wouldnt fix claiming that it was not their responsibility. The carpet has been bad since I moved in 3 years ago (my kids have been injured by the carpet tacks sticking through), and he said he would not replace it because I have children. They sent someone out but only to cut carpet out of the closet and cover the tacks. This place is not a good business and the only reason I have stayed with them this long is because of my credit.
Desired Settlement: I would like them to do the right thing and fix the ice maker. I did not break it. There were no boxes in there to cause the damage. The repair people put my frozen goods back in my freezer after repairing it in a different way than I had it arranged prior to the repair making it appear that I was at fault. There were NO boxes on the top shelf of the freezer (where the ice maker is) prior to the repair.
Business Response: The independent 3rd party vendor determined the damage to be caused by the tenant. This was documented with a photograph. The lease provides the owner the sole discretion of making repairs and states that those caused by the tenant may be required to be paid in advance. The standardized TAR lease is in place and this is not the only item report by the tenant that is the tenants responsibility. The tenant has been notified that repairs will be made on 10/1/13 and they will have until 11/1/13 to pay the bill for damages determined to be their responsibility.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: I was the first person to send in my application for a place, and they also wanted me to send in a cashiers cheque for the deposit and the application fee overnight, that costed be $65 to do. Once they processed my application, they told me to wait while they look at the other applications - like what? You already took it off the market, you already took my couple thousand dollar deposit, and now I'm just going to be on hold? Then it gets worse when they ask me if I want to "increase" my bid. like WHAT? You listed the place for a set amount of money, and now you are turning this into the "tenant wars" whereas at first you state that you will choose "the most qualified tenant" and now it's "the most qualified tenant who is going to pay the most money". The way these people operate is immoral, they have no code of business ethics and will do whatever possible to make sure they are getting as much money as possible out of you, all the while willing to screw you if you're not willing to play "bidding wars". The company gave me my cashier's cheque for the deposit back, however refused to reimburse me for the $65 cost to overnight the check, which was sent at their request. They also did not refund me my application fee. I was the most qualified tenant, and the first tenant to submit my application for this property. I would request a refund of $65 for the cost to overnight the check, and $25 for the application fee as the company decided to increase the rental price of the property after advertising it for a specific amount, this was not agreed to when I submitted my application nor check deposit. I did everything possible to secure the place while 1836 realty was trying to get me to increase my "bid" which is inevitbly why I did not get the property since the other potential tenant went behind 1836 realty and went straight to the landlord to negotiate the cost of the rent.
Desired Settlement: 1. Apology on how the situation was handled 2. Refund of $25 for the application itself 3. Refund of $65 to reimburse me for the cost to overnight the deposit per your request
As stated at the complainant's original request for information the property was listed as best qualified applicant. The applicant/complainant was represented by a state licensed real estate agent. Our responsibility is to obtain and secure the best possible applicant/tenant and pricing/terms for our client, the owner. Our fiduciary interest is required by state law.
Really? So the other tenant made more than $140k/year in income? In this case it was not your decision to find the most qualified applicant, ultimately the decision was made by the landlord once he chose to lease to the other tenant. This was not a fair playing field. Furthermore you guys asked for an increased rent bid, beyond the advertised rent for the property, this is misleading and false advertising.
The application was overnighted per your request to "secure" the property. If you informed me upfront that I would not secure the property by being the first one to send you a deposit for the property then I likely would not have rushed it overnight.
Regardless of everything above, this still comes down to bad business practices, with the fact you run a firm that seems to condone misleading statements and false advertising.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.