BBB Business Review

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This business is not BBB accredited.

Art Heist

Phone: (512) 585-7487 1309 Leander Dr Ste 103, Leander, TX 78641

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Art Heist include:

  • 56 complaint(s) filed against business
  • Failure to respond to 29 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved

Factors that raised the rating for Art Heist include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

56 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 40
Guarantee/Warranty Issues 2
Problems with Product/Service 11
Total Closed Complaints 56

Additional Complaint Information

Based on BBB files this business has a pattern of disputes alleging delivery issues. Complainants state prints ordered are not delivered or are of extremely poor quality if delivered. Complainants further state business initially promises delivery of product or refund if product returned, but the business does not provide refund or delivery. Consumer complaints also allege the business eventually stops responding to emails or phone calls. Some consumers have informed the BBB they did receive their prints after filing a complaint. Complainants are seeking refunds or for items to be delivered.


Customer Reviews Summary Read customer reviews

0 Customer Reviews on Art Heist
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 16, 2012 Business started: 03/09/2012 Business started locally: 03/09/2012 Business incorporated 09/17/2007 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. George Prichard, Managing Member George Hansen George Leander
Contact Information
Principal: Mr. George Prichard, Managing Member
Business Category

Posters Art Goods Picture Frames - Dealers

Alternate Business Names
Art-Heist Hollywood Framed Image Select, LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.