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BBB Accredited Business since

JL Hearn Plumbing Incorporated

Phone: (210) 659-2110 PO Box 2944, Universal City, TX 78148

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that JL Hearn Plumbing Incorporated meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on JL Hearn Plumbing Incorporated
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 29, 2012 Business started: 11/12/2009 in TX Business started locally: 11/12/2009 Business incorporated 11/12/2009 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584

Type of Entity


Business Management
Mr. Jerry Hearn, General Manager
Contact Information
Customer Contact: Ms. Rebecca Hearn, Director
Business Category

Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Leak Detection Propane Gas Plumbing Water Heater - Tankless Water Softening & Conditioning Equipment Service & Supplies Plumbers Plumbers - Commercial

Method(s) of Payment

Visa, Mastercard, Discover, Cash, Check

Alternate Business Names
JL Hearn Plumbing
Industry Tips
Selecting a plumber or plumbing contractor

Additional Locations

  • PO Box 2944

    Universal City, TX 78148 (210) 659-2110


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/15/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: JL plumbing gave us an estimate if 150.00 over the phone to replace sink. They did not ask any additional questions like have you measured the sink and is there a garbage disposal with the sink? When they arrived at the property a lot of things changed: 1) All of a sudden they had to charge more to install the sink because it did not fit and they had already removed and ruined ours. 2) Then they said they did not reinstall existing garbage disposals but could sale us a new one for 285.00. Which we had no choice but to buy it. 3) There Labor Guarantee says we have 30 Days on parts and Labor the faucet would not turn after the 20 days, so we called them back out. They came out and put oil around it, then sent us another bill for 95.00, which should have been covered under labor. The final bill ended up costing us $547.00, plus the $95.00 for the call back.

Desired Settlement: A refund of $397.00, the difference of the original estimate of $150.00. Also drop the $95.00 charge for coming back out for repair still covered under the Labor Guarantee.

Business Response: The owner himself actually went to this job.  When ***** spoke with him on the phone he made it clear that the sink would have to be the same size and everything would need to match up to keep the cost down.  When he arrived at the job, the new sink was a different size.  In order to make the new sink fit, the countertop had to be cut.  We informed the gentleman on site of the situation and he approved cutting the countertop to accommodate the new sink.  Once the countertop was cut, the old sink was no longer going to fit, which again was explained.  The homeowner was told that if the sink was a different size from the original, everything would change.  He then proceeded to purchase a sink that was a different size anyway.  As for the disposal, the one on site was leaking.  We did refuse to put the old, leaking disposal in due to liability, but it was up to the gentleman on site if he wanted a new one installed.  No plumber in their right mind would have put that disposal back in.  The homeowner also supplied the faucet that we were called back for.  It clearly states on our invoice that there was no warranty on any customer supplied material.  The faucet purchased is a Glacier Bay, which we would NEVER purchase ourselves or give ANY warranty on.  The warranty was on our installation only.  The body of the faucet not moving properly was a manufacturer issue, not an installation issue.  We will not refund anything and the $95 is still due and will be sent to collection if not paid.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on JL Hearn Plumbing Incorporated
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)