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BBB Accredited Business since
Phone: (210) 651-5899 Fax: (210) 651-6695 18838 Fm 2252, San Antonio, TX 78266
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A BBB Accredited Business since
BBB has determined that Quarter Moon Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Quarter Moon Plumbing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMr. Joel Frederick, Controller
Plumbers Plumbers - Commercial Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Air conditioning & Heating Contractors - Residential Propane Gas Plumbing Air Conditioning Repair Air Conditioning Contractors & Systems
Industry TipsAir conditioning repair tips Selecting a plumber or plumbing contractor Tips for hiring a contractor
18838 Fm 2252
San Antonio, TX 78266 (210) 651-5899 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Five years ago Quarter Moon completely replaced my main sewer line. At that time there were no breaks or disconnects in the line. Quarter Moon said that the pitch of the line was insufficient to allow proper drainage. Now 5 years later, I have no breaks or disconnects in my sewer line but I am experiencing the same problems. Now Quarter Moon says there is a "belly" in the line which does not allow proper drainage. I have consulted 2 plumbing companies and an engineer about the problem. All have said if the repair had been completed correctly (trench level and sand placed below the line) this would not be happening again in 5 years. All agreed the work done should have been adequate to last my lifetime. When consulting with Quarter Moon about the problem, they said that this could happen to any line old or new. They offered to give me a WHOLE $250 off a repair of $3000+. They took no responsibility for the damage done to my yer which will have to be torn up AGAIN. Plus they charged me to come out this time to see what the problem was after they knew that it was essentially the same problem that existed which they were supposed to have fixed 5 years ago.
Desired Settlement: I am really not interested in their repairing the problem since they did not do it correctly the first time. Additionally, their lack of correctly completing the repair the first time means once again my entire backyard will be torn up. My yard has gotten over the mess made from the first repair.
BBB Corporate Office
August 11, 2015
Re: Complaint ID ********
*** ******** ***
*** ******** ** *****
On June 4th, 2015, we dispatched a plumber to *** ******** *** for a sewer backup call. The plumber unstopped the line from the back yard cleanout. Knowing that we had replaced this line 5 years prior, he used a camera to investigate the cause of the stoppage. He found water standing in a section of the line, then it was clear to the main. This indicated there was a belly in the middle. We sent out a cost proposal to replace the section of the line where the belly was found since the warranty period of one year had passed. This lead Ms. ********* to file a complaint to the State Board of Plumbing Examiners and to the Better Business Bureau.
After being made aware of the complaint from ****** *** *********,**** *** ***, Vice Pres., contacted her by phone and scheduled a meeting with her for the next day. He reviewed our files regarding the work we completed finding the original plumbing permit dated June 4th, 2010 and our approved inspection dated June 17', 2010.
He met with Ms. ********* on Tuesday the 4'h of August, 2015 at her home at *** ******** **, and they discussed possible causes of the belly in her exterior sewer line and the solutions. He scheduled for a sewer camera inspection to be made while he was present so that he could observe the condition of the drain line.
On Thursday the 6' of August, 2015, Mr. ****** met with one of our plumbers at her home and visually checked the line. He found the there was a belly present across the back yard in the line we had replaced five years earlier. Mr. ****** spoke with Ms. ********* and agreed to replace the line as a courtesy at no additional cost to her. She was very grateful and agreed that any complaints she had made would be dropped.
We have since called for utility line locates on her property and they should be completed by Friday August 14, 2015. Quarter Moon Plumbing Inc., is anticipating beginning the digging of the line and replacing it Monday, August 17, 2015.
If you have any further questions or concerns, please feel free to contact me at any time.
Better Business Bureau: