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BBB Business Review

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Description

This company is a residential and commercial plumbing repair and drain cleaning company.  T


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Parker and Sons Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Parker and Sons Plumbing include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Parker and Sons Plumbing
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: November 07, 2011 Business started: 07/24/2011 in TX Business started locally: 07/24/2011 Business incorporated 07/24/2011 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
info@tsbpe.state.tx

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jim Parker, CEO/Business Manager Mr. Tony Dominguez, Chief Operations Officer
Contact Information
Principal: Mr. Jim Parker, CEO/Business Manager
Business Category

Plumbers

Products & Services

Parker and Sons Plumbing sells the following brand(s): American Standard, Bradford White Water Heaters, Delta, Nugen Water Softeners, Watts

Parker and Sons Plumbing offers the following product(s): Faucets, Pressure Reducing Valves, Water Heaters, Water Softeners

Method(s) of Payment
This company accepts Visa, Master Card, Discover, and American Express.  Personal checks and cash are also welcomed.
Refund and Exchange Policy
This company provides a minimum one year warranty on any repair they perform. Drain cleaning has 90 day warranty unless a defect is found.  Larger jobs may be given longer warranties depending on type of repair.
Alternate Business Names
Parker & Sons Plumbing, LLC
Industry Tips
Selecting a plumber or plumbing contractor

Customer Review Rating plus BBB Rating Summary

Parker and Sons Plumbing has received 4.7 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.