BBB Accredited Business since
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This company offers leak locating, repairs,and insurance investigations.
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A BBB Accredited Business since
BBB has determined that CPR Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for CPR Plumbing include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
Type of Entity
Limited Liability Company (LLC)
Business ManagementCraig Cooper, President Ms. Amber Cooper, Office Manager
Plumbers Plumbing Drains & Sewer Cleaning Sewer Inspection Tunneling Contractors Water Heaters - Repairing Water Leak Detection
Alternate Business NamesCPR Plumbing Co, LLC
Industry TipsSelecting a plumber or plumbing contractor
7986 Mainland Dr
San Antonio, TX 78250 Directions
PO Box 11
Helotes, TX 78023
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I hired CPR plumbing to check for a foundation leak on 3/11/14. The plumbers that came to the house performed as expected and the price of the job was within the price quoted. I spoke with the plumbers at this time about installing a roman tub faucet that was on back order. They told me that it would take about an hour or so and that I could expect to pay around $150 for installation. When the faucet came in, I called CPR plumbing to install the product and they were here within two days. The appointment for was 9:00 AM and the plumbers were here around 8:30. The actual work on the faucet did not start till 9:00 AM and concluded at 11:30. Instead of being billed for the 2.5 hours of actual work, I was billed for 3.5 hours. The total cost of installing the faucet came to $475, which I think is ridiculous. I paid $115 for them to do paperwork and show them were the panel was to access the faucet and how to take it off. When I confronted the plumber about the cost, he said, "I was surprised on how much it was too, but I'm only the plumber." At this time the plumber called the office and told ****** about our concern and my wife and I could hear ****** state, "I'm not talking to them." The plumber told ****** that we were right here and wanted to speak with her. When ****** answered the phone she already had an attitude stating we signed the paperwork and that was the cost of the job. I told her what the other plumber said regarding the approx. 1 hour price and was told again that this was the bill. I then told her that I would pay for the time actually worked, which was 2.5 hours vs the 3.5 billed and was told we were responsible for the entire amount. I hung up the phone and told the plumbers to take the $475 check and that I would never use their service again and let everyone know of their billing practices.
Desired Settlement: Partial refund of bill.
Business Response: Attached is our complaint response with a copy of a signed authorization form, invoice and pictures from Mr. *******.
Business Response: Attached is our companies response letter. Thank you!
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|11/4/2011||Problems with Product/Service|