Are You the Business Owner of Benjamin Franklin Plumbing?
If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Benjamin Franklin Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Benjamin Franklin Plumbing include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Amber Gaige, VP of Marketing Ms. Keresa Richardson, Owner Mr. Nick Srader, VP of Operations
Plumbers Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Water Main Contractors Water Leak Detection Water Heaters - Dealers Water Heater - Tankless Water Soft & Conditioning Equipment Service & Supplies Water Filtration & Purification Equipment
Alternate Business NamesPowerhouse Plumbing, L.L.C.
Industry TipsSelecting a plumber or plumbing contractor
4711 Shavano Oak Ste 102
San Antonio, TX 78249 (210) 656-3610 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (210) 656-3610(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I hired this company to service a pipe leak to the hot water tank. I was told they would have a service tech at my house between 3PM and 5PM on a Friday. A few minutes to 5 when I had heard from no one I called their office. I was told they had overbooked and did not know when the tech would arrive and they could re-schedule for Sunday between 8AM and 10PM. I received a call Sunday morning around 7:30AM to let me know the tech would be there around 8:15AM. The service tech finally arrived at or around 11:30AM. I hired this company because of their advertisement "The Punctual Plumbers" guaranteed to arrive on time or they will pay you $5 a minute up to $300.00 and my time is valuable. It was very difficult to take that time off on a Friday afternoon and Sunday was a family disaster because of how late they were then. I cancelled a client appointment Friday afternoon and missed an important family gathering Sunday. I was told by their office and the service tech that the late policy would be honored and I would get a check. I have sent an email and called their office to no avail. I have been told a ******* (****-I believe) would call me but that was just another false promise. I trusted this company because of the advertisement on **** which I don't believe will continue to associate with them if they hear this type of complaint...
Desired Settlement: I expect them to honor their advertisement. While it wont erase what I went through; it will ease my anger and frustration!
This was addressed last month, a check was sent out on the 26th of march in the amount of $300.00 as promised.
Read Complaint Details
Complaint: We had a clogged toliet. Ben Franklin Plumbing told us that they could fix this for $59. When the plumber arrvied he told us that it would $199 to fix the toliet or $59 for the service call. After some discussion and a take it or leave it statement from the less than presentable plumber, my wife agreed to have the toliet fixed. Ten minutes later the plumber was done and out the door. It took him longer to write the ticket than to fix the clogged toliet. Don't believe their advertisements or their phone people. Beware. Product_Or_Service: Clogged toliet fixed
Desired Settlement: We would like BF Plumbing to honor their quote of $59 for the work. They should not be allowed to quote one price, then charge 3 times more.
BEN FRANKLIN PLUMBING.
Better Business Bureau: