BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Aramendia Plumbing, Heating & Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Aramendia Plumbing, Heating & Air include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 6 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
Type of Entity
Business ManagementJohn Aramendia, Owner Joe Aramendia, Owner Ms. Kathryn Hoelscher, Office Manager
Plumbers Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Repair Air Conditioning Contractors & Systems
Alternate Business NamesAramendia Plumbing Co Aramendia Plumbing No.2 Ltd.
Industry TipsAir conditioning repair tips Selecting a plumber or plumbing contractor Tips for hiring a contractor
5511 Brewster St
San Antonio, TX 78233 (210) 674-0100 (210) 491-0309 (210) 826-5995 (210) 696-0669 (210) 333-1550 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (210) 333-1550(Phone)
- (210) 491-0309(Phone)
- (210) 674-0100(Phone)
- (210) 696-0669(Phone)
- (210) 826-5995(Phone)
- (210) 900-3517(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|2/10/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: We purchased a new air condition from this company. The new unit was bigger than the one we had. This made it necessary for the service person to cut some of our wall so that the new unit would fit. The service person informed us that a carpenter would call us to set up an appointment to have the repair completed in a couple of days. The service was done on 8/13/2013. It is now 8/19/2013. We have called Aramendia Plumbing numerous times. They state that the carpenter is contracted by them and they have no control over him. They inform us that they will try to call him. They also gave us a number that we could contact him but he does not return calls.
Desired Settlement: to have a quality repair done in a day or two.
Business Response: Our HVAC manager, ***** *******, spoke with Mr. **** on 08-19-2013 and told him he would contact the carpenter that day. The carpenter told Mr. ******* on 08-19-2013 that he had been out of town from Aug. 15th through Aug 18th but he would contact Mr. **** that day. The carpenter called back and stated that he spoke to Mr. **** and he would be at his home on Aug 20, 2013 to make the necessary repairs. It is not clear when Mr. **** initiated the complaint to the BBB, but we did not receive notice of it until 3:40 am August 20, 2013. At this point, things are already in the works to get taken care of. We apologize for our lack of communication between all of the parties, and will work to make sure something like this does not happen again in the future.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|9/7/2012||Problems with Product/Service|
|4/2/2012||Problems with Product/Service|
|12/6/2011||Problems with Product/Service|