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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aramendia Plumbing, Heating & Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aramendia Plumbing, Heating & Air include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Aramendia Plumbing, Heating & Air
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 01, 1993 Business started: 01/01/1988 Business started locally: 01/01/1988 Business incorporated 07/15/2003 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
info@tsbpe.state.tx

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Partnership

Business Management
John Aramendia, Owner Joe Aramendia, Owner Ms. Kathryn Hoelscher, Office Manager
Contact Information
Principal: John Aramendia, Owner
Customer Contact: Ms. Kathryn Hoelscher, Office Manager
Business Category

Plumbers Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Repair Air Conditioning Contractors & Systems

Alternate Business Names
Aramendia Plumbing Co Aramendia Plumbing No.2 Ltd.
Industry Tips
Air conditioning repair tips Selecting a plumber or plumbing contractor Tips for hiring a contractor

Additional Locations

  • 5511 Brewster St

    San Antonio, TX 78233 (210) 674-0100 (210) 491-0309 (210) 826-5995 (210) 696-0669 (210) 333-1550

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/10/2014 Problems with Product/Service | Complaint Details Unavailable
8/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We purchased a new air condition from this company. The new unit was bigger than the one we had. This made it necessary for the service person to cut some of our wall so that the new unit would fit. The service person informed us that a carpenter would call us to set up an appointment to have the repair completed in a couple of days. The service was done on 8/13/2013. It is now 8/19/2013. We have called Aramendia Plumbing numerous times. They state that the carpenter is contracted by them and they have no control over him. They inform us that they will try to call him. They also gave us a number that we could contact him but he does not return calls.

Desired Settlement: to have a quality repair done in a day or two.

Business Response: Our HVAC manager, ***** *******, spoke with Mr. **** on 08-19-2013 and told him he would contact the carpenter that day. The carpenter told Mr. ******* on 08-19-2013 that he had been out of town from Aug. 15th through Aug 18th but he would contact Mr. **** that day. The carpenter called back and stated that he spoke to Mr. **** and he would be at his home on Aug 20, 2013 to make the necessary repairs. It is not clear when Mr. **** initiated the complaint to the BBB, but we did not receive notice of it until 3:40 am August 20, 2013. At this point, things are already in the works to get taken care of. We apologize for our lack of communication between all of the parties, and will work to make sure something like this does not happen again in the future.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** ****

11/12/2012 Advertising/Sales Issues
9/7/2012 Problems with Product/Service