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A BBB Accredited Business since
BBB has determined that AAA AUGER Plumbing Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AAA AUGER Plumbing Services include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 10 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||10|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
Type of Entity
Business ManagementMr. Kent Wahl, COO Mr. Frank Canonico , Business Manager Mr. David Cross, President Mr. Ray Hall, Manager Mr. Bill Stakes, Quality Control Manager
Plumbers Plumbers - Commercial Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Water Heaters - Dealers
Alternate Business NamesAAA Auger AAA Auger Plumbing Company AAA Auger Repair Service AAA Auger Sewer Service Augerman Inc
Industry TipsSelecting a plumber or plumbing contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
450 Pinn Rd
San Antonio, TX 78227 (210) 684-6700 (210) 341-6124 Directions
8234 Ferguson Cut Off
Austin, TX 78724 (512) 928-0468 (512) 928-0467 (512) 451-6661 Directions
2437 E Union Bower Rd
18702 Kieth Harrow
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Additional Phone Numbers
- (210) 684-6700(Phone)
- (210) 828-7878(Phone)
- (210) 675-5387(Phone)
- (210) 341-4031(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: AAA Auger sent plumber to my house to unstop master bath toilet. He was here 3 hours. He filled clothes washer with water. Went up on the roof, on the kitchen side of the house, not master bathroom side vent where his field manager later said he should have been. He ran the auger for an hour at least. He starts to empty the washer and black water came up in the toilet and spilt all over bathroom floor and also came up in the bathtub. Of course it stunk. He did not have a helper so he told me to stop the washer. "Why would you do that", I said. He responded, "That is just an easy way to check and see if the drain has cleared" He left filthy water setting there for over an hour to soak up into my walls and floor and bathroom cabinet. My kitchen cabinet (located one foot below the ceiling and directly below where the auger was running started to fall off the wall. Dishes came crashing out on the counter top and then to the floor. Counter top was chipped and has many small pieces of glass embedded in it. I had to pay a carpenter to rehang the cabinet. I lost $250.00 worth of dishes. I have no idea what it will cost to replace the countertop or the flooring. The plumber walked all over the glass on the floor to stop the cabinet from falling any further. This company advertises to be insured but will not tell me who they are insured with.
Desired Settlement: I want their insurance company or them to pay for my damages
We were called out to *** ********* residence on 8/23/2015. The problem observed was that the master bathroom backs up when water is ran through the kitchen sink drain. Our technician proposed to run a cable down the kitchen sink vent and quoted *** ******* a price of $ 257.50 to do so which she agreed to. When that did not work, he ran his cable down the master bathroom but was still unable to clear the stoppage. He then ran his cable from a clean-out back underneath the home and was able to clear the line. He discounted his invoice from $ 257.50 to $ 167.50 which is our discounted price for running a sewer machine through a clean-out. It is true that water came up in the toilet and went all over the bathroom while our technician was having the washing machine run to see if the drain had cleared. *** ******* fails to mention that AAA AUGER had *********** ****** **** come out to her house and sanitized the area with Micro ban that got water on it as well as leave a fan in the bathroom for a day to insure that it was dried out. He used a moisture monitor to show that the moisture readings were within normal levels and that it would be impossible for any microbial growth to form and multiply in those current conditions. The fact that the master bathroom was backing up anytime water was ran through the kitchen sink makes the kitchen a logical area to start running our equipment. Please also keep in mind that the cable of the sewer machine is designed to be ran down a sewer vent/sewer line so we were using the correct piece of equipment in the correct capacity. The vibrations that are created from running a 3/8" cable are fairly minimal and it is our opinion that if that is all that it took to knock over a cabinet then that cabinet was destined to fall and cannot see anything we could have done to have prevented it from happening. It should be noted that there was no damage to anything around the cabinet(sheet-rock, paint, ceiling)which would also indicate that any vibrations from our machine were minimal at best. In my conversation with *** ******* on 9/8/2015 I did tell her that I would be willing to try to come up with some kind of compromise with her on the cabinets in the vein of trying to help her out. She stated that she felt she was compromising but not asking us to pay for her plates, floor, or counter-top. She did provide us with a hand written receipt for $ ****** to remove the microwave and cabinet, rebuild the cabinet, and reinstall her microwave. This is the only document we have received that has any kind of dollar amount on it at all so I am unclear where her $ ******** figure comes from. I have attached a copy of the certificate of completion that she signed verifying that the water damage services in her bathroom that was provided by *********** ****** **** was completed to her satisfaction. It is our opinion that although the cabinet fell over while we were at her house, it was not due to negligence or recklessness and that the age of the cabinet combined with the weight of the items on the cabinet is what ultimately contributed to it falling over(I have attached a picture of the cabinet as well). If it is *** ********* feeling that she received no value from our visit to her home(even though we did ultimately unstop her drain and left her a 90 day warranty should it stop up again) I would be willing to refund her the $ ****** she paid us. I also explained to *** ******* that this would not be an instance where our insurance company would have involvement due to the dollar amount being lower than our deductible. If she feels that we are at fault I urged her to contact her homeowner's insurance company and file a claim. If they were to find us at fault(which I can't see being the case)they would eventually come after AAA AUGER for the cost.
Business Response: We run sewer machines down thousands of lines a year and have never seen an instance where the vibrations have knocked anything off a wall. Our technician did act appropriately as far as what openings he ran his equipment through. When water was ran through the kitchen sink/washing machine it backed up in the bathroom. This is proved by the fact that when we ran the washing machine through a spin cycle to see if we had cleared the drain, it backed up in the bathroom which lead to us having the carpet cleaning company come out to clean it up. At this point just to get this issue resolved I would be willing to do one of two things. As an act of good will/customer service I would be willing to cut *** ******* a check for $ ****** that should could apply towards what she paid for her cabinets. This is not an admission of guilt as AAA AUGER is adamant that there was no negligence or errors made on our end to cause the cabinet to fall. If *** ******* rejects this offer then I will be more than happy to furnish her a copy of our general liability insurance. She should understand that we are not authorizing a claim to be made on our insurance, rather, simply fulfilling her request for a copy of the information.
Read Complaint Details
Complaint: AAA Auger was called through the manufacturer ******** *****, to service my water heater. The water heater is under warranty. Once AAA got to my house and diagnosed the problem the service person, Jayson, quoted me a labor charge of $387. Since the wh is under warranty, all costs are coverd by ******** *****. I did not continue with AAA to fix the wh. The next day I called ******** ***** to clarify what is covered under warranty and the warranty dept. said all costs are covered. I should NOT be charged an additional labor fee. AAA gets paid by ******** *****. This is obvious a very unethical business practice by AAA Auger. I don't know if it is illegal but certainly unethical! I wanted to report this place of business for others to be aware of.
There seems to be an initial error in procedures from our side that does not involve any actual intentional unethical practices, . The plumber's invoice
Once again, Ms. ******** responded before talking with me. We finally did speak, but not until she responded twice here in writing.
|10/22/2014||Problems with Product/Service | Complaint Details Unavailable|
|8/21/2014||Problems with Product/Service | Complaint Details Unavailable|
|3/10/2014||Problems with Product/Service|
|3/4/2014||Problems with Product/Service|
|1/10/2014||Problems with Product/Service|
Read Complaint Details
Complaint: I asked for an itemized statement and was told they charge by the job only.
Desired Settlement: I think the price is outrageous. New water heaters can be found much cheaper and also parts could be bought for less than $125.00. I can't understand why it cost me $582.75 to repair my water heater. When the repairman told me the cost, I was in a state of shock. When I asked if I could pay $100 and then arrange to pay the rest in 6 months he told me "This is a C.O.D. business I had been without hot water for 4 days and had tried to relight the pilot 2 times. I was REALLY IN NEED of hot water. What I don't need is ever to call AAA Auger again. I am telling all my acquaintances about this experience. ******* ** *****
We understand your frustration with not having water for 4 days. We were very happy taking care of the issues with your water heater. We did respond to your request for a plumber the day you called. We do send our plumbers to each address free of charge, we also give all pricing up front before any work is performed. When you agree to the charges and sign to have the work complete we then perform the repair. At that time the plumber would be happy to answer any questions you have about the cost or what the repair entails.
|6/3/2013||Problems with Product/Service|
|4/6/2013||Problems with Product/Service | Complaint Details Unavailable|