BBB Accredited Business since
Phone: (210) 680-3343 ------, San Antonio, TX 78251
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that AAA Affordable Plumbing, Heating and Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for AAA Affordable Plumbing, Heating and Air Conditioning include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Business ManagementMr. Jesse James Tobar, Owner
Plumbers Plumbing Drains & Sewer Cleaning Air conditioning & Heating Contractors - Residential Air Conditioning Repair Air Conditioning Contractors & Systems
Alternate Business NamesAAA Affordable Plumbing AAA Affordable Plumbing "The Affordable One to Call"
Industry TipsAir conditioning repair tips Selecting a plumber or plumbing contractor Tips for hiring a contractor
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I called AAA Affordable plumbing to unclog blockage in my sewer clean out, the owner *** came out ran his auger for about 10 minutes, said it is the city's problem and that I would need to pay an additional charge so he could run his camera down the line and wrote it up as a DEFECTIVE pipe...he then charged me $127.00, told me to call the city to fix it and promptly left. Leaving me unable to wash dishes, to do laundry, without use of my showers and toilets. I called the city the ran their auger down the main line AT NO CHARGE and said it was not on their end and if it is from the sidewalk or beyond that the plumber I had out NEEDED to mark the exact spot where the clog is. It took me over a week to find another company to come out and they fixed the problem by running the auger correctly and then ran their camera down the sewer clean-out and have confirmed there is NO DEFECT in my pipe, in fact they said it looked NEW. They charged me $200.00...I feel this man just took our money and ran. I feel I have been the victim of a scam artist. I have three young children and am currently unemployed so every penny is crucial to our continued existence... something needs to be done about this man, he charged for a problem he did not fix and left it up to another company to clean up his mess, as well as leaving me shell shocked over the whole affair and extremely apprehensive to hire anyone else fearing they will take my money and do exactly what this man has done.
Desired Settlement: I feel he should refund the $127.00 I originally paid him or pay me for the additional expense of $200.00 I incurred for having to call out a second company considering: A. He did not fix the problem B. We were left without service for over a week C. We have incurred additional expense due to him not completing the job he was hired to do D. We have the testimony of a REPUTABLE company stating that he lied about the defect in the pipe E. The nonchalant way he just blamed the city, said it was their problem, took my money and left!!!
The plumber arrived at customers home and the customer informed the plumber that the sewer line has backed up before and that the previous plumbing company had pulled out roots in the line the plumber ran his cable down the line and recommended a cammera ran down the sewer line customer said that he didn't have the money for the camera so the plumber completed running the cable and left the plumber charged a price customer agreed and signed contract and was satisfied with completion of work and told the plumber that he would call back once he had the money to run cammera the plumber did
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|6/4/2012||Problems with Product/Service|