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Great Outdogs

Phone: (855) 478-6883 300 N. Lamar Blvd. Ste 219, Austin, TX 78703 http://www.greatoutdogs.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Great Outdogs include:

  • Length of time business has been operating
  • 25 complaints filed against business
  • Failure to respond to 22 complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 19
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 25

Additional Complaint Information

Based on BBB files, Great Outdogs has a pattern of disputes alleging delivery issues. Complainants allege they purchased various items for dog training, travel, safety and walking. Complainants allege once their payment was processed and they received a confirmation email from the company regarding their payment, the company had limited to no communication with them regarding their order. Complainants further allege the items were not delivered and they were unable to reach the business regarding the delivery of their order. Complainants generally seek delivery of their items or a refund.

Business has not been responsive to BBB dispute resolution process. For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Great Outdogs
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: March 20, 2013 Business started: 10/09/2011 Business started locally: 10/09/2011 Business incorporated: 10/09/2011 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Matthew B Edwards, Managing Member Ms. Stephanie N Lermer, Member
Contact Information
Principal: Mr. Matthew B Edwards, Managing Member
Business Category

Pet Supplies & Foods - Retail

Alternate Business Names
Great Outdogs, LLC
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Types of Complaints Handled by BBB

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BBB Complaint Process

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