BBB Business Review
This Business is not BBB accredited
Phone: (855) 478-6883 300 N. Lamar Blvd. Ste 219, Austin, TX 78703
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Great Outdogs include:
- Length of time business has been operating
- 25 complaints filed against business
- Failure to respond to 22 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||25|
Additional Complaint Information
Based on BBB files, Great Outdogs has a pattern of disputes alleging delivery issues. Complainants allege they purchased various items for dog training, travel, safety and walking. Complainants allege once their payment was processed and they received a confirmation email from the company regarding their payment, the company had limited to no communication with them regarding their order. Complainants further allege the items were not delivered and they were unable to reach the business regarding the delivery of their order. Complainants generally seek delivery of their items or a refund.
Business has not been responsive to BBB dispute resolution process. For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Matthew B Edwards, Managing Member Ms. Stephanie N Lermer, Member
Pet Supplies & Foods - Retail