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This business is not BBB accredited.

Great Outdogs

Phone: (855) 478-6883 300 N. Lamar Blvd. Ste 219, Austin, TX 78703

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Great Outdogs include:

  • 24 complaint(s) filed against business
  • Failure to respond to 22 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Great Outdogs include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 19
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 24

Additional Complaint Information

Based on BBB files, Great Outdogs has a pattern of disputes alleging delivery issues. Complainants allege they purchased various items for dog training, travel, safety and walking. Complainants allege once their payment was processed and they received a confirmation email from the company regarding their payment, the company had limited to no communication with them regarding their order. Complainants further allege the items were not delivered and they were unable to reach the business regarding the delivery of their order. Complainants generally seek delivery of their items or a refund.

Business has not been responsive to BBB dispute resolution process. For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Great Outdogs
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 20, 2013 Business started: 10/09/2011 Business started locally: 10/09/2011 Business incorporated 10/09/2011 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Matthew B Edwards, Managing Member Ms. Stephanie N Lermer, Member
Contact Information
Principal: Mr. Matthew B Edwards, Managing Member
Business Category

Pet Supplies & Foods - Retail

Alternate Business Names
Great Outdogs, LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.