BBB Business Review
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
We specialize in homemade dog treats and custom cakes for your dog made fresh in our store's bakery. We carry just about everything you would need or could want for your dog. From Antlers to Z-Bones we have you covered. If we don't have what you are looking for in store, we are happy to research to see if we can special order it for you. Just ask. Bentley, the handsome yellow lab and the store’s namesake, is our most discerning taste tester. If he approves of the treats we bake, then we are sure your dog will like them as well!We are primarily a dog store but we do carry a few cat items as well.
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A BBB Accredited Business since
BBB has determined that Bentley's Biscuits & Bones meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Bentley's Biscuits & Bones include:
- Length of time business has been operating
Factors that raised the rating for Bentley's Biscuits & Bones include:
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
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Customer Reviews Summary Read customer reviews
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Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Michelle Cusimano, Managing Partner Mrs. Michelle W Taylor Ms. Meghan Smith, Partner
Pet Supplies & Foods - Retail Pet Foods - Wholesale & Manufacturers
Products & Services
Bentley's Biscuits & Bones sells the following brand(s): Acana, And Many More, Blue Buffalo, Fromm, Fruitables, Merrick, Natural Balance, Orijen, Pet Naturals, Primal, Sojos, Stella and Chewys, Taste of the Wild, Wellness
Bentley's Biscuits & Bones offers the following product(s): Dog Beds, Dog Birthday Items, Dog Collars, Dog Food, Dog Grooming Items, Dog Harnesses, Dog Leashes, Dog Supplements, Dog Toys, Dog Treats, Home Made Dog Treats, Most things Dog related
Method(s) of PaymentCash, Visa, MasterCard, Discover, American Express
Refund and Exchange PolicyAll returns are for Store Credit only.
All sales are final on Beds, Carriers, Toys, Spa Items, and Dining Items.
Exchanges only on Collars, Leashes, and Clothing with original tags attached and original receipt within ten days of original purchase.