Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Bentley's Biscuits & Bones

Phone: (512) 918-3900 13359 N Hwy 183 Ste 405, Austin, TX 78750

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We specialize in homemade dog treats and custom cakes for your dog made fresh in our store's bakery. We carry just about everything you would need or could want for your dog. From Antlers to Z-Bones we have you covered. If we don't have what you are looking for in store, we are happy to research to see if we can special order it for you. Just ask. Bentley, the handsome yellow lab and the store’s namesake, is our most discerning taste tester. If he approves of the treats we bake, then we are sure your dog will like them as well!We are primarily a dog store but we do carry a few cat items as well.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bentley's Biscuits & Bones meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bentley's Biscuits & Bones include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bentley's Biscuits & Bones
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 30, 2014 Business started: 10/09/2009 in TX Business started locally: 10/09/2009 Business incorporated 10/09/2009 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mrs. Michelle Weaver Taylor, Managing Member
Contact Information
Principal: Mrs. Michelle Weaver Taylor, Managing Member
Business Category

Pet Supplies & Foods - Retail Pet Foods - Wholesale & Manufacturers

Products & Services

Bentley's Biscuits & Bones sells the following brand(s): Acana, And Many More, Blue Buffalo, Fromm, Fruitables, Merrick, Natural Balance, Orijen, Pet Naturals, Primal, Sojos, Stella and Chewys, Taste of the Wild, Wellness

Bentley's Biscuits & Bones offers the following product(s): Dog Beds, Dog Birthday Items, Dog Collars, Dog Food, Dog Grooming Items, Dog Harnesses, Dog Leashes, Dog Supplements, Dog Toys, Dog Treats, Home Made Dog Treats, Most things Dog related

Method(s) of Payment
Cash, Visa, MasterCard, Discover, American Express
Refund and Exchange Policy
All returns are for Store Credit only.
All sales are final on Beds, Carriers, Toys, Spa Items, and Dining Items. 
Exchanges only on Collars, Leashes, and Clothing with original tags attached and original receipt within ten days of original purchase.
Alternate Business Names
Bentley's Biscuits & Bones LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.