BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Eco Shield Pest Control - San Antonio

Phone: (210) 495-2847 Fax: (210) 495-2850 11017 Osgood St, San Antonio, TX 78233 http://www.espest.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Eco Shield Pest Control - San Antonio include:

  • 31 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for Eco Shield Pest Control - San Antonio include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

31 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 7
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 31

Additional Complaint Information

Based on BBB files this business has a pattern of disputes in the San Antonio area concerning sales practices. Complainants state that they are solicited by business for one time pest control and are then enrolled in an extended service contract. Complainants’ further state the service provided is not representative of service guaranteed during the initial sale. Complainants are seeking for contract to be cancelled.

Customer Reviews Summary Read customer reviews

1 Customer Review on Eco Shield Pest Control - San Antonio
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 16, 2013 Business started: 04/01/2012 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Agriculture
1700 N Congress FL 11, Austin TX 78701
www.agr.state.tx.us
Phone Number: (800) 835-5832
spcb@spcbtx.org

Business Management
Mr. Ryan Igoe, Branch Manager Mr. Ryan Wilder , Owner
Contact Information
Principal: Mr. Ryan Igoe, Branch Manager
Principal: Mr. Ryan Wilder , Owner
Related Businesses
Eco Shield Pest Control - Austin
Business Category

Pest Control Services Termite Control Bed Bug Removal Mosquito Control

Industry Tips
Choosing a pest control company When to use a Pest Control Professional

Customer Review Rating plus BBB Rating Summary

Eco Shield Pest Control - San Antonio has received 1.6 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.