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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bug Master meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Bug Master include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bug Master
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 01, 1988 Business started: 03/01/1981 Business started locally: 03/01/1981 Business incorporated: 07/08/1981 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Agriculture
1700 N Congress FL 11, Austin TX 78701
www.agr.state.tx.us
Phone Number: (800) 835-5832
spcb@spcbtx.org

Type of Entity

Partnership

Business Management
Mr. Ned Ewart, President Mr. Dauphin Ewart, Owner
Contact Information
Principal: Mr. Ned Ewart, President
Business Category

Pest Control Services Termite Control Bed Bug Removal Mosquito Control Mothproofing

Alternate Business Names
Bug Away Pest Control, LTD Bug Master Exterminating Service, LTD. Bug-Away Pest Control Enviro Pest Control Enviro Safe Inc. The Bug Group, Inc.
Industry Tips
Choosing a pest control company When to use a Pest Control Professional

Additional Locations

  • 1912 Smith Rd

    Austin, TX 78721

  • 2005 Commerce St

    Belton, TX 76513 (254) 939-4458

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Phone Numbers

  • (512) 365-3700(Phone)
  • (512) 352-6299 (Fax)
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Complaint Detail(s)

1/21/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The Bug Master has sent a bill for a service never performed. I called and asked for service slip. Once arrived, it clearly showed my signature was forged. The signature was the same as the the signature of the technician signature. The service was for interior and exterior bug spray. So I or my wife would have to have signed it.I contacted the company and they agreed to not pursue this matter further. However later I received notice from a collection agency requesting the money for a forged service.

Desired Settlement: I simply like to close this matter with this company. I have a pristine credit record and if this matter is pursued further I will have to pursue legal matters.I also like to find with BBB in case this company has record of such practices.

Business Response:

****,

 

Thanks for your time today.

 

I was able to speak with Mr. ******* today and cleared up the error to his and our satisfaction.

 

If you have any other questions or concerns I'm happy to speak to anything that may arise.

 


*******  

******* *****

President, The Bug Master

Office ************

Email ************************

Fax ************

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this discussion with president of bug master very positive. I am waiting on receipt of written notice from ********** ****** collection agency confirming closure of this record in their accounting system. 

Regards,

**** *******