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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bug Master meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bug Master include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bug Master
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 01, 1988 Business started: 03/01/1981 Business started locally: 03/01/1981 Business incorporated 07/08/1981 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Agriculture
1700 N Congress FL 11, Austin TX 78701
http://www.agr.state.tx.us
Phone Number: (800) 835-5832
spcb@spcbtx.org

Type of Entity

Limited Partnership (LP)

Business Management
Mr. Dauphin Ewart, Managing Partner / CEO Keld Ewart, Marketing Manager
Contact Information
Customer Contact: Mr. Dauphin Ewart, Managing Partner / CEO
Business Category

Pest Control Services Termite Control Bed Bug Removal Mosquito Control Mothproofing

Alternate Business Names
Bug Away Pest Control LTD Bug Master Exterminating Service LTD Bug-Away Pest Control Enviro Pest Control Enviro Safe Inc The Bug Group Inc
Industry Tips
Choosing a pest control company When to use a Pest Control Professional

Additional Locations

  • 1912 Smith Rd

    Austin, TX 78721

  • 2005 Commerce St

    Belton, TX 76513 (254) 939-4458

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/21/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The Bug Master has sent a bill for a service never performed. I called and asked for service slip. Once arrived, it clearly showed my signature was forged. The signature was the same as the the signature of the technician signature. The service was for interior and exterior bug spray. So I or my wife would have to have signed it.I contacted the company and they agreed to not pursue this matter further. However later I received notice from a collection agency requesting the money for a forged service.

Desired Settlement: I simply like to close this matter with this company. I have a pristine credit record and if this matter is pursued further I will have to pursue legal matters.I also like to find with BBB in case this company has record of such practices.

Business Response:

****,

 

Thanks for your time today.

 

I was able to speak with Mr. ******* today and cleared up the error to his and our satisfaction.

 

If you have any other questions or concerns I'm happy to speak to anything that may arise.

 


*******  

******* *****

President, The Bug Master

Office ************

Email ************************

Fax ************

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this discussion with president of bug master very positive. I am waiting on receipt of written notice from ********** ****** collection agency confirming closure of this record in their accounting system. 

Regards,

**** *******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Bug Master
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)