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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Bug Master meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bug Master include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Partnership (LP)
Business ManagementMr. Dauphin Ewart, Managing Partner / CEO Keld Ewart, Marketing Manager
Pest Control Services Termite Control Bed Bug Removal Mosquito Control Mothproofing
Alternate Business NamesBug Away Pest Control LTD Bug Master Exterminating Service LTD Bug-Away Pest Control Enviro Pest Control Enviro Safe Inc The Bug Group Inc
Industry TipsChoosing a pest control company When to use a Pest Control Professional
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
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Additional Phone Numbers
- (512) 922-7814(Phone)
- (512) 250-1500(Phone)
- (512) 396-7378(Phone)
- (512) 365-3700(Phone)
- (254) 939-4458(Phone)
- (877) 939-2847(Phone)
- (512) 878-2483 (Fax)
- (512) 352-6299 (Fax)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: The Bug Master has sent a bill for a service never performed. I called and asked for service slip. Once arrived, it clearly showed my signature was forged. The signature was the same as the the signature of the technician signature. The service was for interior and exterior bug spray. So I or my wife would have to have signed it.I contacted the company and they agreed to not pursue this matter further. However later I received notice from a collection agency requesting the money for a forged service.
Desired Settlement: I simply like to close this matter with this company. I have a pristine credit record and if this matter is pursued further I will have to pursue legal matters.I also like to find with BBB in case this company has record of such practices.
Thanks for your time today.
I was able to speak with Mr. ******* today and cleared up the error to his and our satisfaction.
If you have any other questions or concerns I'm happy to speak to anything that may arise.
President, The Bug Master
Better Business Bureau: