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A BBB Accredited Business since
BBB has determined that Bob Jenkins Pest & Lawn Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bob Jenkins Pest & Lawn Services include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Bob Jenkins, CEO, Owner Mr. Mike Davison, General Manager Ms. Cathy Jenkins, President
Pest Control Services Lawn Maintenance
Alternate Business NamesBob Jenkins Pest Control Inc.
Industry TipsAdvice on choosing a lawn care company Choosing a pest control company When to use a Pest Control Professional
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Complaint Trends - Last 3 Years
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Read Complaint Details
Complaint: On 4/24, my home was serviced for pests. I chose this company because of it's environmentally friendly option, but was not provided with that by the technician, as I noticed the strong smell of chemicals from the treatment. When Bob Jenkins serviced my home years ago, they used something with little to no smell, and it was effective in keeping insects from my home for over a year! I have a 6 month old baby at home, as well as prairie dogs, and sensitivity to chemicals is an issue. Prior to the treatment, I had not had a problem with pests in the home, other than 1 tarantula in the shower. I wanted treatment to ensure that if there were any eggs laid, they would be killed. After receiving treatment, I had a dramatic increase in pests in an around my home, almost as if poison had stirred them up but not killed them. I saw tons of ants in my kitchen/living area, spiders in my tubs, and silverfish on my walls. All the poison did was kill rolly pollys around my porch and garage, and I saw 1 dead roach outside on the side of my house. After a couple of weeks of this, I called back and they sent a technician out again to treat a second time. The soonest they could get me in was 5/13. When he arrived, I quizzed him about what he had used previously, and he admitted to me that he hadn't used the eco-friendly product the 1st treatment. He said he would use the eco-friendly product on this 2nd treatment, but that it most likely wouldn't work. What kind of company offers a treatment that they say won't work? I chose it anyway for the safety of all in my home, and because I had used it years ago and found it effective. The technician could not answer my questions about what made the product safer. I called back on 5/17 to let Bob Jenkins know that the second treatment had not worked, as I was still seeing ants and spiders in my home. No one answered. I called again Monday and spoke to a very rude individual, **. He berated me about keeping him on the phone for 20 minutes when I called to say the 1st treatment didn't work. He did not answer my questions about safety. He refused to answer my questions about what the company was going to do if repeated treatments were unsuccessful. He told me I had "ripped him a new one" on the previous call. I had not even raised my voice, as at that point, I was not even upset. I just had questions and wanted the company back to re-treat, which he happily agreed to. I feel he is confusing me with someone else. I also have a witness who was in my home when I made the first phone call, and can testify that I was not even angry at this point. Then ** changed his storey and said that I "ripped his employee a new one" when he came to treat my house. Again, I did not even raise my voice to this employee. All I did was ask questions about the product (general, not specific) and he couldn't answer them. I also asked him to use the eco-friendly product. There was no conflict at all when the employee came to retreat, he just wasn't able to explain things to me. However, I was in a good mood because I expected this second treatment to work. ** became very rude when speaking to me. He said he would send someone over again (the soonest appointment is 5/28, which is already out of my warranty and gives me no recourse if the 3rd treatment doesn't work), but I asked if who he was sending was above him in rank and he refused to answer my question. He told me it was none of my business. I asked directly to speak with someone above him, specifically the owner, and was told that I would NEVER get to speak to the owner because he is semi-retired. I asked to speak to anyone above ** was denied by him. By this point, I was already angry given the language he used with me, and now he was telling me that I had no other options of who I could talk to that was above him. I told him the conversation was over and hung up, because I was trying to nurse my baby and was not going to be frustrated and allow someone to speak to me in that manner.
Desired Settlement: Seeing as how the merchant's service is ineffective, and has been tried twice, I would like a refund of the price I paid. I basically wasted $130+, which is unfair. If they would like to come out and treat again on 5/28, that is fine. I will give them one more opportunity to make this work. However, I want assurances that they will not claim they are then off the hook because I am outside my original 30 days. The spray NEVER worked, so as far as I'm concerned, my 30 days shouldn't have even started yet. It should be a guarantee that I don't see bugs 30 days from the last treatment. If the treatment doesn't work on the 3rd visit, then I would expect a full refund. But I am willing to work with the company on one more occasion, provided I do not have to speak to ** or anyone who is that crude again. I want to speak to someone above him.
I would like to begin by explaining the conditions of this home as described by our Technician. As you walk in the front door on the left a room is boarded off, about three feet high, and is filled with hay and PRAIRIE DOGS are living in that room which smells like a petting zoo. The Technician was told what areas of the house could and could not be treated. The areas he could treat had so much clutter (clothes, boxes, etc.) there wasn't much he could do. He was even told there were two rooms he couldn't treat. When he tried to treat the garage, it was so full he couldn't walk thru it. The perimeter of the home was treated, but the weeds were knee high. With these conditions in and around the home it is impossible to control, let alone eliminate any pests regardless of what kind of products are used!! ** did have a follow up appointment scheduled for the next available time for a Service manager to assess the situation. During that conversation, ** was the one who had to ask *** ****** not to yell at him. He politely told her he was going to hang up and was unwilling to accept anymore verbal abuse and if she wanted to keep her appointment she needed to call us back.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
BBB's Final Determination: Consumer accepted resolution offered by the business.
|9/9/2011||Problems with Product/Service|