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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bob Jenkins Pest & Lawn Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Bob Jenkins Pest & Lawn Services include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Additional Information

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BBB file opened: October 01, 1991 Business started: 03/20/1987 Business started locally: 03/20/1987 Business incorporated: 08/20/1987 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Agriculture
1700 N Congress FL 11, Austin TX 78701
www.agr.state.tx.us
Phone Number: (800) 835-5832
spcb@spcbtx.org

Type of Entity

Corporation

Business Management
Mr. Bob Jenkins, CEO, Owner Mr. Mike Davison, General Manager Ms. Cathy Jenkins, President
Contact Information
Customer Contact: Mr. Mike Davison, General Manager
Principal: Mr. Bob Jenkins, CEO, Owner
Business Category

Pest Control Services Lawn Maintenance

Alternate Business Names
Bob Jenkins Pest Control Inc.
Industry Tips
Advice on choosing a lawn care company Choosing a pest control company When to use a Pest Control Professional

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Complaint Detail(s)

5/23/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: On 4/24, my home was serviced for pests. I chose this company because of it's environmentally friendly option, but was not provided with that by the technician, as I noticed the strong smell of chemicals from the treatment. When Bob Jenkins serviced my home years ago, they used something with little to no smell, and it was effective in keeping insects from my home for over a year! I have a 6 month old baby at home, as well as prairie dogs, and sensitivity to chemicals is an issue. Prior to the treatment, I had not had a problem with pests in the home, other than 1 tarantula in the shower. I wanted treatment to ensure that if there were any eggs laid, they would be killed. After receiving treatment, I had a dramatic increase in pests in an around my home, almost as if poison had stirred them up but not killed them. I saw tons of ants in my kitchen/living area, spiders in my tubs, and silverfish on my walls. All the poison did was kill rolly pollys around my porch and garage, and I saw 1 dead roach outside on the side of my house. After a couple of weeks of this, I called back and they sent a technician out again to treat a second time. The soonest they could get me in was 5/13. When he arrived, I quizzed him about what he had used previously, and he admitted to me that he hadn't used the eco-friendly product the 1st treatment. He said he would use the eco-friendly product on this 2nd treatment, but that it most likely wouldn't work. What kind of company offers a treatment that they say won't work? I chose it anyway for the safety of all in my home, and because I had used it years ago and found it effective. The technician could not answer my questions about what made the product safer. I called back on 5/17 to let Bob Jenkins know that the second treatment had not worked, as I was still seeing ants and spiders in my home. No one answered. I called again Monday and spoke to a very rude individual, **. He berated me about keeping him on the phone for 20 minutes when I called to say the 1st treatment didn't work. He did not answer my questions about safety. He refused to answer my questions about what the company was going to do if repeated treatments were unsuccessful. He told me I had "ripped him a new one" on the previous call. I had not even raised my voice, as at that point, I was not even upset. I just had questions and wanted the company back to re-treat, which he happily agreed to. I feel he is confusing me with someone else. I also have a witness who was in my home when I made the first phone call, and can testify that I was not even angry at this point. Then ** changed his storey and said that I "ripped his employee a new one" when he came to treat my house. Again, I did not even raise my voice to this employee. All I did was ask questions about the product (general, not specific) and he couldn't answer them. I also asked him to use the eco-friendly product. There was no conflict at all when the employee came to retreat, he just wasn't able to explain things to me. However, I was in a good mood because I expected this second treatment to work. ** became very rude when speaking to me. He said he would send someone over again (the soonest appointment is 5/28, which is already out of my warranty and gives me no recourse if the 3rd treatment doesn't work), but I asked if who he was sending was above him in rank and he refused to answer my question. He told me it was none of my business. I asked directly to speak with someone above him, specifically the owner, and was told that I would NEVER get to speak to the owner because he is semi-retired. I asked to speak to anyone above ** was denied by him. By this point, I was already angry given the language he used with me, and now he was telling me that I had no other options of who I could talk to that was above him. I told him the conversation was over and hung up, because I was trying to nurse my baby and was not going to be frustrated and allow someone to speak to me in that manner.

Desired Settlement: Seeing as how the merchant's service is ineffective, and has been tried twice, I would like a refund of the price I paid. I basically wasted $130+, which is unfair. If they would like to come out and treat again on 5/28, that is fine. I will give them one more opportunity to make this work. However, I want assurances that they will not claim they are then off the hook because I am outside my original 30 days. The spray NEVER worked, so as far as I'm concerned, my 30 days shouldn't have even started yet. It should be a guarantee that I don't see bugs 30 days from the last treatment. If the treatment doesn't work on the 3rd visit, then I would expect a full refund. But I am willing to work with the company on one more occasion, provided I do not have to speak to ** or anyone who is that crude again. I want to speak to someone above him.

Business Response:

 I would like to begin by explaining the conditions of this home as described by our Technician. As you walk in the front door on the left a room is boarded off, about three feet high, and is filled with hay and PRAIRIE DOGS are living in that room which smells like a petting zoo. The Technician was told what areas of the house could and could not be treated. The areas he could treat had so much clutter (clothes, boxes, etc.) there wasn't much he could do. He was even told there were two rooms he couldn't treat. When he tried to treat the garage, it was so full he couldn't walk thru it. The perimeter of the home was treated, but the weeds were knee high. With these conditions in and around the home it is impossible to control, let alone eliminate any pests regardless of what kind of products are used!! ** did have a follow up appointment scheduled for the next available time for a Service manager to assess the situation. During that conversation, ** was the one who had to ask *** ****** not to yell at him. He politely told her he was going to hang up and was unwilling to accept anymore verbal abuse and if she wanted to keep her appointment she needed to call us back.

 In order to end this, I am issuing a full refund check for $140.18 in order to assure our valued employees will not be treated like this by her in the future!!

******* *******
General Manager

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. I appreciate the refund based on the fact that the service was ineffective.  However, I now feel I am owed an apology.  Throughout this process, I have been nothing but factual.  The response from Bob Jenkins was beyond offensive and false.  

1) I have lush St. Augustine grass in my yard; I do not have weeds - at all.  In fact, I cannot stand weeds and spend time picking them out by hand because I don't believe in contaminating our aquifer with chemical herbicides.  I do have 1 small patch off my back patio where Floratam was planted, and it grows much faster than the rest of my yard so it is taller.  However, the rest of my front and back yard is appropriately cut St. Augustine.  I would challenge anyone to come find weeds in my yard.

2)  I have a prairie dog rescue.  All are spayed and neutered.  The room and cages are cleaned once per week.  I cannot tell you how many individuals - friends, coworkers, service technicians, total strangers have commented on the fact that they are surprised my house DOESN'T smell like animals.  

3)  The technician is right in that he didn't treat 2 rooms.  One was the baby's room and there was no way I was going to let him in there with chemicals.  It had nothing to do with clutter.  The second room is cluttered.  There is clutter on the bed and on the floor in front of the closet.  He could have treated in there as there is room to walk around the bed, spray the baseboards, and around the window.  I told him he didn't have to because the room is unused and we never see pests in it.  It's interesting to me that in the rooms he didn't treat, we haven't seen a single bug, yet where he did treat - the living room, kitchen, and bathrooms - we are now overrun by ants, and seeing spiders and silverfish.

4)  My garage is a typical garage in this neighborhood.  No, the cars don't fit in there, but there is plenty of room to walk in and out, and through the middle.  We have kayaks on one side.  I was unaware that they should have been moved in order for him to treat.  He didn't ask me to.  I apologize that they take up 1/2 of the garage.  We also have boxes on one side of the garage, along with a cage, a desk, and a computer.  We are waiting for ******* to come pick them up as a donation.  The boxes are because we are both in education.  I am a teacher at a high school and I do not have a single cabinet, closet, or shelf in my room.  I have zero places to store anything, so everything has to stay at home and I take what I need.  The other person in my household is an itinerant speech pathologist without a home campus, so again, there is no where to keep anything.  We also have some cedar 8x10 boards that are standing on their sides and not in the way.  We are certainly not going to throw materials away.  Again, I walk through the garage on a weekly basis, so I'm not sure what the problem is, and the technician treated the garage on both occasions, so it's funny to me that the business is now saying it was so messy they couldn't treat.  

5)  I don't even know what to say about the allegation that I was hung up on for being too rude, when I specifically told ** that I was no longer going to speak to him due to his refusal to let me speak to a superior and his crude language with me on the phone.  I do not speak to anyone with phrases such as that, and I cannot believe a business would speak to a lady like that.  I love how that was not even addressed in the response.  

I thought that ** was the only problem at the business, but now I see that it is a systemic problem, based on the lies spread about me and my household in the response from Bob Jenkins.  It's interesting to me that Bob Jenkins came and treated my home about 5 years ago, and everything was the same (except for the baby) - the yard, garage, guest bedroom, prairie dogs.  No one commented on it being a problem then, the technician was able to treat everything without a problem, and the service worked.  So now because I received a service that was ineffective and wanted to discuss the failure with a superior, I am being victimized by having to tolerate crude, rude, and vulgar speech and by having someone lie about me.  It is beyond unacceptable.  



Regards,

****** ******




















BBB's Final Determination: Consumer accepted resolution offered by the business.

9/9/2011 Problems with Product/Service
1