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BBB Accredited Business sinceAdditional Locations
Phone: (512) 467-7378 Fax: (512) 467-7378 8204 N Lamar Blvd Ste B14, Austin, TX 78753
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This company offers residential pest control services.
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A BBB Accredited Business since
BBB has determined that Alterra Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB Complaint Information
Find aggregate BBB complaint information for Alterra Inc.. BBB of Utah has the full report as that BBB handles all complaints for Alterra Inc..
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Ryan Lucas, Branch Manager - Austin James Ireland, Branch Manager - San Antonio Mr. David Royce, Owner
Pest Control Services
Alternate Business NamesAlterra Pest Control
Industry TipsChoosing a pest control company When to use a Pest Control Professional
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
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Complaint: This company is canvassing our neighborhood (NW Hills) and the representatives are ignoring posted No Soliciting signs. There are multiple complaints about the behavior of representatives on our neighborhood Facebook page. There is no contact email listed on their website and I want written documentation.
Desired Settlement: I would like written documentation from the company that they will be changing their business practice. Based on the available online reviews, it appears that their sales representatives routinely ignore No Soliciting signs during cold call neighborhood canvassing.
Business Response: I apologize for the frustrations that our business practice of door-to-door selling has caused you. Our goal is to reach out to people in a friendly and non-confrontational way to inform families of the services that we are providing. Typically this has been met well and I am sorry that is not to your liking. Unfortunately, we cannot change this business practice but will inform our sales reps to avoid knocking in your neighborhood. I hope this will be satisfactory to you.
Business Response: I again apologize for your frustration. We will further instruct and train our sales reps to not knock on homes with no soliciting signs on them.
Better Business Bureau:
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Complaint: Account # ***** Alterra Pest ControlOn about May/June of 2013 I signed a pest control contract with Alterra Pest control while residing at address at ***** ****** ****** ************* ** *****. I completed this contract and in June/July of 2014 the Alterra pest control technician showed up ask if I wanted to renew my contract and I stated "No, I do not want to renew because I was in the closing process of selling my home". However, I did let the service technician do one last service on the property for which I paid $107.17 at a one time rate. The service technician called the ******, ** branch of Alterra pest control and ran the payment and I physically heard this technician tell the branch office that I am moving and will not renew a 2014 pest control contract, only the one time service I authorized at this particular time. I moved from the residence at ***** ****** ***** in early Sept of 2014 to my new home at **** ******* ***** *****, ******, ***** *****. On October 10th, I received and email from Alterra Pest control that they had scheduled an appointment to spray at my old residence even though I no longer owned the property. I sent and email to Atlerra late at night not knowing there was a no reply filter on the email. On October 15th I was billed for a service on a property I no longer own and had heard the technician tell the branch office back in the June timeframe of 2014 to cancel my service while he was standing next to me outside by my garage. On October 15th, I went to visit the branch office for Alterra Pest Control and dispute the matter but they were absolutely not interested in my complaint and refused to listen or cancel my contract
Desired Settlement: 1). I desire a refund of $107.17 that was debited out my account on 10/15/2014. Hence, since I no longer own the property Alterra pest control trespassed on another owners property without a valid service contract2). I want a written cancellation of their services.3). I want an apology from the branch manager and his promise to educate and train his staff on how to handle a customer dispute. 4). Additionally, I will be forwarding a copy this complaint to Alterra Pest Control *** ***** *
Business Response: We have refunded Mr ******* EFT for the charge and cancelled out his account as per his request. Had he initially notified us to cancel his account it would have been been done. The email that he responded to was from the address *********************** and the first and last lines of the email notification clearly (and in red) state that the email is from a no reply and gives the phone number to call. Mr ****** came into our office and threatened the office girls that were working and made a scene. Once the service manager come up from the back, Mr ****** hurriedly left to write this complaint. His actions were wildly inappropriate and it is very frustrating to comply with his demands and threats. Though we have no obligation to do so, his money has been refund and we plan to have no future contact with him.