Are You the Business Owner of Alterra Inc.?
If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
Phone: (512) 467-7378 Fax: (512) 467-7378 8204 N Lamar Blvd Ste B14, Austin, TX 78753
View BBB Rating for Alterra Inc.'s headquarters.
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers residential pest control services.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Alterra Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB Complaint Information
Find aggregate BBB complaint information for Alterra Inc.. BBB of Utah has the full report as that BBB handles all complaints for Alterra Inc..
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Ryan Lucas, Branch Manager - Austin James Ireland, Branch Manager - San Antonio Mr. David Royce, Owner
Pest Control Services
Alternate Business NamesAlterra Pest Control
Industry TipsChoosing a pest control company When to use a Pest Control Professional
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Account # ***** Alterra Pest ControlOn about May/June of 2013 I signed a pest control contract with Alterra Pest control while residing at address at ***** ****** ****** ************* ** *****. I completed this contract and in June/July of 2014 the Alterra pest control technician showed up ask if I wanted to renew my contract and I stated "No, I do not want to renew because I was in the closing process of selling my home". However, I did let the service technician do one last service on the property for which I paid $107.17 at a one time rate. The service technician called the ******, ** branch of Alterra pest control and ran the payment and I physically heard this technician tell the branch office that I am moving and will not renew a 2014 pest control contract, only the one time service I authorized at this particular time. I moved from the residence at ***** ****** ***** in early Sept of 2014 to my new home at **** ******* ***** *****, ******, ***** *****. On October 10th, I received and email from Alterra Pest control that they had scheduled an appointment to spray at my old residence even though I no longer owned the property. I sent and email to Atlerra late at night not knowing there was a no reply filter on the email. On October 15th I was billed for a service on a property I no longer own and had heard the technician tell the branch office back in the June timeframe of 2014 to cancel my service while he was standing next to me outside by my garage. On October 15th, I went to visit the branch office for Alterra Pest Control and dispute the matter but they were absolutely not interested in my complaint and refused to listen or cancel my contract
Desired Settlement: 1). I desire a refund of $107.17 that was debited out my account on 10/15/2014. Hence, since I no longer own the property Alterra pest control trespassed on another owners property without a valid service contract2). I want a written cancellation of their services.3). I want an apology from the branch manager and his promise to educate and train his staff on how to handle a customer dispute. 4). Additionally, I will be forwarding a copy this complaint to Alterra Pest Control *** ***** *
Business Response: We have refunded Mr ******* EFT for the charge and cancelled out his account as per his request. Had he initially notified us to cancel his account it would have been been done. The email that he responded to was from the address *********************** and the first and last lines of the email notification clearly (and in red) state that the email is from a no reply and gives the phone number to call. Mr ****** came into our office and threatened the office girls that were working and made a scene. Once the service manager come up from the back, Mr ****** hurriedly left to write this complaint. His actions were wildly inappropriate and it is very frustrating to comply with his demands and threats. Though we have no obligation to do so, his money has been refund and we plan to have no future contact with him.