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This Business is not BBB accredited

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for U S Direct Express include:

  • 268 complaints filed against business
  • Failure to respond to 35 complaints filed against business
  • 12 complaints filed against business that were not resolved
  • Overall complaint history with BBB
  • Length of time business has taken to resolve complaint(s)
  • BBB does not have sufficient background information on this business


Customer Complaints Summary Read complaint details

268 complaints closed with BBB in last 3 years | 126 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 90
Delivery Issues 10
Guarantee/Warranty Issues 0
Problems with Product/Service 164
Total Closed Complaints 268

Additional Complaint Information

Based on BBB files, US Direct Express has a pattern of disputes alleging service issues. Complainants allege reports of fraudulent transactions are denied after filling out correct paperwork and in some instances a police report. Complainants also allege fraud claim investigations take an excessive amount of time and consumers have to file the same claim multiple times. Complainants further allege the business is difficult to contact regarding the claims process.

US Direct Express is currently responding to complaints though BBB's dispute resolution process. For more details regarding disputes received by BBB, please visit the complaints tab of this business's BBB Business Review.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on U S Direct Express
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

top
BBB file opened: July 24, 2008
Business Management
Ms. Susan Rutledge-Reeves, Vice President - Comerica Inc. Ms. Susan Schmidt
Contact Information
Principal: Ms. Susan Rutledge-Reeves, Vice President - Comerica Inc.
Principal: Ms. Susan Schmidt
Business Category

Payment Processing Service

Alternate Business Names
Direct Express Payment Processing Center

Customer Review Rating plus BBB Rating Summary

U S Direct Express has received 1 out of 5 stars based on 2 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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