BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for U S Direct Express include:
- 268 complaints filed against business
- Failure to respond to 35 complaints filed against business
- 12 complaints filed against business that were not resolved
- Overall complaint history with BBB
- Length of time business has taken to resolve complaint(s)
- BBB does not have sufficient background information on this business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||164|
|Total Closed Complaints||268|
Additional Complaint Information
Based on BBB files, US Direct Express has a pattern of disputes alleging service issues. Complainants allege reports of fraudulent transactions are denied after filling out correct paperwork and in some instances a police report. Complainants also allege fraud claim investigations take an excessive amount of time and consumers have to file the same claim multiple times. Complainants further allege the business is difficult to contact regarding the claims process.
US Direct Express is currently responding to complaints though BBB's dispute resolution process. For more details regarding disputes received by BBB, please visit the complaints tab of this business's BBB Business Review.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Business ManagementMs. Susan Rutledge-Reeves, Vice President - Comerica Inc. Ms. Susan Schmidt
Payment Processing Service
Alternate Business NamesDirect Express Payment Processing Center
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview