BBB Business Review
This Business is not BBB accredited
U S Direct Express
Phone: (313) 222-7934 PO Box 245998, San Antonio, TX 78224
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for U S Direct Express include:
- BBB does not have sufficient information to determine how long this business has been operating
- 125 complaints filed against business
- Failure to respond to 17 complaints filed against business
- 3 complaints filed against business that were not resolved
- Length of time business has taken to resolve complaint(s)
- BBB does not have sufficient background information on this business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||76|
|Total Closed Complaints||125|
Additional Complaint Information
Consumer complaints allege claims concerning fraudulent transactions are denied after filling out the correct forms and filing a police report. Consumer complaints also allege that the claims investigations take and excessive amount of time and they have to file multiple times. Consumers further allege US Direct Express is exceedingly difficult to contact regarding the claims process. The business has responded to past complaints by explaining their investigation process. The business has also answered that when fraud is determined they provid requested credits, or explained why consumer claims were denied. The business has not provided a response to recent complaints filed by consumers.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Business ManagementMs. Susan Rulledge-Reeves, Vice President - Comerica Inc. Susan Schmidt
Payment Processing Service