BBB Business Review

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This business is not BBB accredited.

U S Direct Express

Phone: (800) 333-1795 View Additional Phone Numbers PO Box 245998, San Antonio, TX 78224 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for U S Direct Express include:

  • 353 complaint(s) filed against business
  • Failure to respond to 9 complaint(s) filed against business
  • 15 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)

Factors that raised the rating for U S Direct Express include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

353 complaints closed with BBB in last 3 years | 106 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 116
Delivery Issues 12
Guarantee/Warranty Issues 2
Problems with Product/Service 218
Total Closed Complaints 353

Additional Complaint Information

Based on BBB files, US Direct Express has a pattern of disputes alleging service issues. Complainants allege reports of fraudulent transactions are denied after filling out correct paperwork and in some instances a police report. Complainants also allege fraud claim investigations take an excessive amount of time and consumers have to file the same claim multiple times. Complainants further allege the business is difficult to contact regarding the claims process.

US Direct Express is currently responding to complaints though BBB's dispute resolution process. For more details regarding disputes received by BBB, please visit the complaints tab of this business's BBB Business Review.

Customer Reviews Summary Read customer reviews

12 Customer Reviews on U S Direct Express
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 12

Additional Information

BBB file opened: July 24, 2008
Business Management
Ms. Susan Rutledge-Reeves, Vice President - Comerica Inc. Ms. Susan Schmidt
Contact Information
Principal: Ms. Susan Rutledge-Reeves, Vice President - Comerica Inc.
Principal: Ms. Susan Schmidt
Business Category

Payment Processing Service

Alternate Business Names
Direct Express Payment Processing Center

Customer Review Rating plus BBB Rating Summary

U S Direct Express has received 1 out of 5 stars based on 12 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.