BBB Business Review

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This business is not BBB accredited.

EZCORP Inc

Find a Location

Phone: (512) 314-3400 Fax: (512) 314-3463 View Additional Phone Numbers 1901 Capital Pkwy, Austin, TX 78746 http://www.ezpawn.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for EZCORP Inc include:

  • Failure to respond to 2 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

101 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 16
Delivery Issues 1
Guarantee/Warranty Issues 4
Problems with Product/Service 73
Total Closed Complaints 101

Customer Reviews Summary Read customer reviews

3 Customer Reviews on EZCORP Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: November 01, 1982 Business started: 11/01/1982 Business started locally: 11/01/1982 Business incorporated 06/29/1989 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of Consumer Credit Commissioner
2601 N Lamar Blvd, Austin TX 78705
http://www.occc.state.tx.us
Phone Number: (800) 538-1579
joann.mcanally@occc.state.tx.us

Type of Entity

Corporation

Business Management
Tom Welch, Sr VP/ General Counsel Sec Danny Chisom, Vp/Finance Asst Sec Connie Kondik, Asst Secretary/Deputy General Counsel Ms. Katie Parlak, Compliance Coordinator US Financial Services Ms. Alexis Rimes, Manager of Regulatory Compliance Amanda Schaeffer, Associate General Counsel, U.S. Financial Services
Contact Information
Customer Contact: Ms. Alexis Rimes, Manager of Regulatory Compliance
Principal: Tom Welch, Sr VP/ General Counsel Sec
Business Category

Pawnbrokers Surplus & Salvage Merchandise

Alternate Business Names
EZ Loan EZ Money EZ Money Inc EZ Money Loan Services EZ Pawn EZmoney Payday Loans Texas EZ Money, LP
Products & Services

This company is a pawn shop.


Customer Review Rating plus BBB Rating Summary

EZCORP Inc has received 2.34 out of 5 stars based on 3 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.