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BBB Business Review

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BBB Accredited Business since

Gary's Pool and Patio

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Phone: (210) 494-5002 Fax: (210) 494-8145 View Additional Phone Numbers 13800 San Pedro Ave Ste 2, San Antonio, TX 78232 http://www.garyspoolandpatio.com


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Description

This company offers pools, spas, supplies and pool furniture.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gary's Pool and Patio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Gary's Pool and Patio include:

  • Length of time business has been operating
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 16
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Gary's Pool and Patio
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 7

Additional Information

BBB file opened: August 01, 1986 Business started: 01/01/1979 Business started locally: 01/01/1979 Business incorporated 11/26/2007 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Gary Zars, Owner Mrs. Pat Carter, General Manager
Contact Information
Customer Contact: Mrs. Pat Carter, General Manager
Principal: Mr. Gary Zars, Owner
Related Businesses
Fiberglass Pools of Texas
Business Category

Patio Equipment & Supplies Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair Spas & Hot Tubs - Supplies & Parts Lawn & Garden Pond Dealers & Supplies Swimming Pool Contractors, Dealers, Design Swimming Pool Enclosures Swimming Pool Equipment & Supplies Swimming Pool Service & Repair

Alternate Business Names
Gary Zars Pool & Patio, LLC
Industry Tips
Lawn Care and Lawn Care Services Tips for avoiding a pool construction nightmare

Customer Review Rating plus BBB Rating Summary

Gary's Pool and Patio has received 4.77 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.