BBB Accredited Business since
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This company offers decks, arbors, patio covers and outdoor living areas.
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A BBB Accredited Business since
BBB has determined that Quality Custom Decks meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Quality Custom Decks include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 15 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||15|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Geno Mullins, Owner Mr. Charlie Grant, Superintendent
Patio & Deck Builders Patio Builder Patio, Porch & Deck Enclosures Patio Cover Roof Decks Swimming Pool Enclosures Exterior Structures - Gazebos, Arbors, Pergolas Screen Enclosures
Alternate Business NamesQuality Custom Decks of Austin
Quality Custom Decks (located in San Antonio and owned by Geno Mullins), is not related to Quality Custom Decks, LLC (located in Marble Falls and owned by Stephen Rose). A separate BBB Business Review for this business is available: http://www.bbb.org/central-texas/business-reviews/deck-repair/quality-custom-decks-llc-in-marble-falls-tx-90088456.
Industry TipsTips for hiring a contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview