BBB Business Review

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This business is not BBB accredited.

Chip N' Chase Pet Store

Phone: (210) 549-8199 -----, San Antonio, TX 78218

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chip N' Chase Pet Store
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 08, 2014 Business started: 02/07/2013 in TX Business started locally: 02/07/2013
Type of Entity

Sole Proprietorship

Business Management
Ms. Hillary Hummel, Owner
Contact Information
Principal: Ms. Hillary Hummel, Owner
Business Category

Online Retailer Pet Shops

Products & Services

Chip N' Chase Pet Store sells the following brand(s): Bubba Rose Biscuit Co., Casual Canine, Doggles, Eastside Collection, Eco-Pup, Greenies, Guardian Gear, Master Grooming Tools (MGT), Mirage Pets, Pet Effects, Red Dingo, Slumber Pet, Water Walker Leash, Zanies

Chip N' Chase Pet Store offers the following product(s): Bandanas, Bow Ties, Bows, Cat Beds, Cat Toys, Cat Treats, Charms, Coat Mist, Collars, Dog Bakery, Dog Beds, Dog Dresses, Dog Shampoo, Dog Shirts, Dog Sunglasses, Dog Toys, Dog Toys, Leads, Leashes, Name Tags, Pet Bowls, Pet Brushes, Pet Diners, Pet Nail Clippers, Undercoat Rakes

Method(s) of Payment
Visa, Mastercard, Discover, American Express and Paypal.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.