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BBB Accredited Business since

SelectCare Benefits Network

Phone: (866) 722-6479 Fax: (512) 600-7821 View Additional Phone Numbers -----, Austin, TX 78759 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


SCBN is a prescription advocacy company that helps low-income, uninsured Americans obtain their expensive prescription medication directly through pharmaceutical manufacturers.  SCBN Prescription Advocacy was founded in 2002 to help lower income patients afford their medications and serve as a single point of access to over 250 Patient Assistance Programs.  As one of the nation’s premier Prescription Advocacy organizations, we are committed to help individuals find help with their prescription needs. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that SelectCare Benefits Network meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for SelectCare Benefits Network include:

  • 111 complaint(s) filed against business

Customer Complaints Summary Read complaint details

111 complaints closed with BBB in last 3 years | 52 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 29
Delivery Issues 9
Guarantee/Warranty Issues 1
Problems with Product/Service 61
Total Closed Complaints 111

Customer Reviews Summary Read customer reviews

74 Customer Reviews on SelectCare Benefits Network
Customer Experience Total Customer Reviews
Positive Experience 59
Neutral Experience 1
Negative Experience 14
Total Customer Reviews 74

Additional Information

BBB file opened: August 04, 2004 Business started: 10/01/2002 in TX Business started locally: 10/01/2002 Business incorporated 08/30/2005 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas State Board of Pharmacy
William P. Hobby Building, Suite 3-600, 333 Guadalupe Street, Austin TX 78701
Phone Number: 512-305-8000
Fax Number: 512-305-8082

Type of Entity


Business Management
Ms. Robin Farmer, Manager Mr. Brandon Todd, Director Mr. Frank Todd, Director
Contact Information
Customer Contact: Ms. Robin Farmer, Manager
Business Category

Online Drug & Prescription Services Prescription Benefit Consultants

Method(s) of Payment
Bank Draft
Refund and Exchange Policy
SCBN will issue a refund of your application fee and initial monthly payment should you decide to cancel within three (3) business days of your initial draft as a member of SCBN. You will receive a refund of your initial monthly payment should you decide to cancel within the first 30 days and return your New Membership Kit, which contains SCBN’s proprietary customized forms and documents for your application. Should you at some point become ineligible for prescription medication programs you may cancel your membership by providing some proof of you ineligibility such as a copy of your insurance card, award letter of change in circumstances.  Cancellations after 30 days must be in writing and are effective from the date of receipt. 
Alternate Business Names
SelectCare Benefits Network Inc.

Customer Review Rating plus BBB Rating Summary

SelectCare Benefits Network has received 3.85 out of 5 stars based on 74 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.