BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
We are office furniture experts. We also have Certified Professional
Ergonomists on staff to help optimize our customers work environments
using ergonomic principles. Ergonomics is the science of designing the
workplace to fit the worker: it is based on finding solutions that
improve productivity and reduce injuries caused by repetitive stress,
poor postures, and high forces. We know that every individual has
specific needs for their work environment, so the customer service we
provide is 100% focused on you! Our team of experts takes pride in
ensuring each user gets the right products for their needs. We have
helped thousands of people find solutions that work. It’s what we do -
allow our team to help you too.
A BBB Accredited Business since
BBB has determined that Confirmed for The Human Solution, Uplift Desk, Ergohuman, Ergonomic Chair Pro, Square Grove LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Confirmed for The Human Solution, Uplift Desk, Ergohuman, Ergonomic Chair Pro, Square Grove LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jon Paulsen, Owner
Office Furniture & Equipment
Products & Services
Confirmed for The Human Solution, Uplift Desk, Ergohuman, Ergonomic Chair Pro, Square Grove LLC sells the following brand(s): 3M, Humanscale, Knoll, Lifespan, Steelcase, UpLift Desk
Confirmed for The Human Solution, Uplift Desk, Ergohuman, Ergonomic Chair Pro, Square Grove LLC offers the following product(s): Ergonomic Chairs, Ergonomic Desks, Ergonomic Keyboards, Ergonomic Mouse, Height Adjustable Desks, Keyboard Trays, Monitor Arms, Standing Desks, Stand-up Desks
Method(s) of PaymentAll major credit cards, cash, paypal, purchase orders, wires, bitcoin.
Refund and Exchange PolicyPlease see our return policy here: http://www.thehumansolution.com/returnpolicy.html
Alternate Business NamesErgohuman Ergonomic Chair Pro Square Grove LLC The Human Solution UPLiftDesk
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2139 W Anderson Ln
Austin, TX 78757 (512) 697-9330 (800) 531-3746 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 531-3746(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased the following product off of the companies website: http://www.thehumansolution.com/esi-ergo-mmfs6-six-monitor-multi-mount-monitor-arm.html The description doesnt describe the limitation that it will only work with 19inch diagonal size monitors. Which is quite strange for a product of this cost. After putting it together I found that it would not work with the size of my screens. The company claims to have a hassle free return policy: http://www.thehumansolution.com/returnpolicy.html I contacted them and they filed my request for an RMA. I received that notification via email on 15-May-2014 that they received my RMA request. They also stated the following: "Your request for a return authorization has been received. This process MAY take up to seven business days (but certainly not always) to work out the details of the return to either approve or deny it." It is now 30-May-2014 and I have yet to hear anything from them. This process is far from "Hassle Free". I have not returned the product as their return policy states to not ship the item until the RMA has been approved. Even then I do not know to what address to return the product.
Desired Settlement: I have already purchased a replacement product so I would expect to get a full refund for this product. Especially considering the problem was caused by a deficiency of the website description for the product in question.
This customer received the return authorization and return shipping
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|3/10/2014||Problems with Product/Service|