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BBB Accredited Business since
Phone: (254) 699-2263 Fax: (254) 690-3300 View Additional Phone Numbers 212 W Veterans Memorial Blvd, Harker Heights, TX 76548
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A BBB Accredited Business since
BBB has determined that The Band Room meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Jerry Wright, Partner Mr. Carlton R Morris, Partner Mr. Kenneth Wood, Partner
Musical Instruments - Dealers Musical Instruments - Rental Musical Instruments - Repair
Alternate Business NamesThe Band Room, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
212 W Veterans Memorial Blvd
Harker Heights, TX 76548 (254) 699-2263 Directions
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Additional Phone Numbers
- (254) 690-3300(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I called the business to make **yment arrangements on our **st due amount and explained why we got behind. The man said it wasn't his problem. I proceeded with a **yment of $231 and asked if I can **y the remaining balance on the 15th of Dec and I didn't want my sons grade to fall. The man laughed at me and said my problem wasn't his problem and they will have to hold on to the clarinet till I **id off the balance. Well, I went into the store with the rest of the **st due amount to be caught up and asked if I can get the corporates number (calmly) so I can file a complaint for disrespect on the phone. A guy in the office came out yelling saying to get out of his store and they didn't want my money. So I said fine I want refunded for everything I **id. They refunded every thing I **id and they said I was not allowed to come back to the store and find one somewhere who is nicer.
Desired Settlement: First of all, disrespecting the customer is not a good business practice. I think they should have agreed to the plan and if I didn't fall through with the **yment on the 15th I would have turned the clarinet in and asked for no refund. This business is a monopoly in this area and that's why they can get away with treating customers like this because so many schools have bands and need instruments for the students.
*** **** **** *** ** ******** ******** ***** ****** ******** ** ***** ***** ******** *** ***** ********
November 28, 2014
BBC Complaint ID ********
Oct. 16, 2013 October 1st **yment.
Between October 11, 2013 and March 21, 2014, ten letters were sent to customer as a reminder of the **yments due. As you can see, customer made some response to these letters. After March 21, 2014, no more letters were sent to the customer. On September 13, 2014 this account was turned over to a collection agency. The agency made five contacts, the last of which was on November 13, 2014. After the **yment made on February 12, 2014, there was no response or contact from the customer.
Around the 15th of November, customer brought the clarinet in for re**ir. On November 25th, customer called to enquire about the status of the clarinet. We informed the customer that the account was ten months **st due and that it would have to be brought current before the clarinet could be returned to the customer. Customer gave a long explanation about why she had not made the **yments. These reasons did not change the fact that the account was ten months **st due, and this was the first time the customer had contacted The Band Room about the account. If the clarinet hadn’t needed re**ir, I don’t know if this contact would have occurred. During the course of this conversation, the customer agreed to **y four **yments and late charges for a total of $231.00. I informed her that the account would still have to be current before she could get the clarinet back. She said that she could bring it current by Dec. 15th.
Later that day, customer came to the Harker Heights location with cash to bring the account current. If that had been all she came to do, things would have gone much differently. She immediately declared that she wanted our “corporate number” so that she could report us for our treatment of her. She proceeded to accuse me of laughing at her over the phone. I did not laugh at her. In the course of the phone conversation in question, it became obvious to me that the customer was refusing to understand our position. She wanted us to let her have the clarinet back with six months **yments still **st due; and by the time she would be able to **y, the December 1st **yment would also be due. Based on the history of this account, I had no reason to give the clarinet back. Her tone became accusatory and belligerent and my reaction may have sounded to her like I was “laughing at her.” I was bewildered by her attitude. The phone conversation ended on that tone.
While she was in the store, in front of other customers, she continued to criticise The Band Room. She did not come in to simply comply with the terms of her contract, bring the account current and proceed with her child’s music education; she came in to punish us. There was a fairly heated exchange of words, and it became obvious that the best thing to do was to simply refund ALL of the money she had **id so far and be done with the situation. Customer did not say “fine, I want refunded for everything I **id.” That decision was made by the Senior **rtner of The Band Room who had been listening to this verbal exchange and decided to put an end to it.
***** ** ******
Customer Reviews Summary