BBB Business Review

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This business is not BBB accredited.

One World Van Lines Llc.

Phone: (512) 666-5286 13802 Dragline Dr, Austin, TX 78728 http://www.oneworldvanlines.com


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Description

household and commercial moving services


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for One World Van Lines Llc. include:

  • 5 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)

Factors that raised the rating for One World Van Lines Llc. include:

  • Length of time business has been operating
  • Response to 5 complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

6 Customer Reviews on One World Van Lines Llc.
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 6

Additional Information

BBB file opened: May 30, 2013 Business started: 05/11/2012 in TX Business started locally: 05/11/2012 Business incorporated 08/06/2012 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
http://www.txdmv.gov
Phone Number: 888-368-4689

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ibrahim Alzaatreh, Owner
Contact Information
Principal: Mr. Ibrahim Alzaatreh, Owner
Business Category

Moving & Storage Company Movers Movers - Office Movers - International Moving Services - Labor & Materials Piano & Organ Moving Safe & Vault Movers Seniors Moving & Delivery Services

Method(s) of Payment
visa, master card, american express, discover, cash, check, money order
Refund and Exchange Policy
-full refund for down payment if customer cancel 7 days or more before the service is rendered
-no refund for down payment if customer cancels 6 days of less before the service is rendered (this excludes reasons which are obvious such as natural disasters)
-customer can reschedule job without extra costs but if service is canceled after a reschedule even if it's 7 days or more before the reschedule date, there is no refund.
Industry Tips
Regulatory Information Tips for hiring a moving company

Customer Review Rating plus BBB Rating Summary

One World Van Lines Llc. has received 2.63 out of 5 stars based on 6 Customer Reviews and a BBB Rating of C-.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.