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BBB Business Review

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BBB Accredited Business since

The Moving Guys Inc.

Phone: (512) 477-4897 Fax: (512) 339-4897 View Additional Phone Numbers 15501 Ranch Road 620 N Ste 1300, Austin, TX 78717

BBB Business Reviews may not be reproduced for sales or promotional purposes.


The Moving Guys uses shrink wrap at no additional cost.  We always use a special door cover, floor protection and door jams.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Moving Guys Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Moving Guys Inc. include:

  • Length of time business has been operating
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

7 Customer Reviews on The Moving Guys Inc.
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 7

Additional Information

BBB file opened: February 06, 2004 Business started: 09/20/2002 in TX Business incorporated 09/20/2002 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689

Federal Motor Carrier Safety Administration
1200 New Jersey Avenue SE, Washington DC 20590
Phone Number: (800) 832-5660

Type of Entity


Business Management
Mr. Armando Cardenas, President Ms. Irene Montoya, Office Manager
Contact Information
Principal: Mr. Armando Cardenas, President
Business Category

Movers Movers - Office Movers - International Moving Services - Labor & Materials Moving Assistance - Packing, Unpacking, Organizing House & Building Movers Travel & Moving Services

Products & Services

The Moving Guys Inc. sells the following brand(s): Moving services

The Moving Guys Inc. offers the following product(s): Moving services

Method(s) of Payment
Visa, MasterCard, Discover, and American Express.  Cash or check.
Refund and Exchange Policy
We stand behind our service. We always remedy issues, we strive for full customer satisfaction.
Alternate Business Names
Industry Tips
Regulatory Information Tips for hiring a moving company

Customer Review Rating plus BBB Rating Summary

The Moving Guys Inc. has received 4.77 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.