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Find a Location

AAA Discount Movers has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAAA Discount Movers

    Moving Companies

    Additional business information

    Advertising Review:

    BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising.  These claims may come to our attention from our internal review of advertising, consumer complaints and, competitor challenges.  BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

    On March 8, 2023, BBB contacted AAA Discount Movers regarding their advertised testimonials on their website http://www.aaadiscountmovers.com/testimonials/.  Specifically, BBB requested AAA Discount Movers to substantiate the testimonial from John Doe and disclose and substantiate with evidence the typical result from customers' testimonials and to provide substantiation of the testimonials advertised including any copies and if the average customer would have the same experience had the testimonials had not been made. 

    As of May 8, 2023, AAA Discount Movers failed to respond to BBB's inquiry to substantiate and disclose the typical experience. 


    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1240 Bandera Rd, San Antonio, TX 78228
    BBB File Opened:
    8/4/2005
    Years in Business:
    31
    Business Started:
    1/1/1993
    Business Started Locally:
    1/1/1993
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Chris Salinas, Owner
    Contact Information

    Principal

    • Mr. Chris Salinas, Owner

    Customer Contact

    • Mr. Chris Salinas, Owner
    Additional Contact Information

    Fax Numbers

    • (210) 561-2272
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/17/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I spoke to the owner, *************************, of AAA Discount Movers on May 28, 2022 about a move on June 3, 2022. I told him I needed to move a china cabinet, a dining room table and many boxes that were already packed, I I said they would be going to a house and storage facility. He quoted me a price of $95 for two hours, two men and a truck. He said at hour three and after, it would be $150 per hour and a fee of $50 to go to the storage facility. I repeated to price to him and it was $95/2 hours. I told him I would like to hire his company. He told me that I needed to give him a deposit of $35 to make the reservation. I gave him my card number and he texted me a receipt for the $35. He told me the men would be at the first location between 9:00am-10:00am.On June 1, 2022, I called ***** and told him that I needed to move the time to 1:00pm as that was when my lawyer could be there. He told me there would be another fee of $50 to move the time. I agreed to that fee. On the day of the move, the men worked from 1:15pm-4:00pm. ***************** texted me a price of $685 for 3 1/2 hours, total price of $720. I spoke with ***************** about the amount. I told him the original price quoted to me was $95/2 hours. He told me that it was not that amount and said it was $395/2 hours. I told him that was not the amount he told me. The total he gave me was for 3 1/2 hours when the men actually worked 2 hours and 45 minutes. ***************** offered to take off $50 and the total would now be $635. I paid that amount even though the total should have been $345 not $720, $95/2 hours. $150 for an hour. $50 to go to another facility and $50 for moving the time. One of the men gave me a receipt that had only the total amount of $635 due and showed the time worked from 1:14pm-4:00pm. Later that day, I texted ***************** and asked for him to send me an invoice of the charges and he did not reply to my text nor did he forward an invoice to me.The moving truck also had *** Movers on it.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kristen N

    1 star

    06/28/2023

    if I could leave less than 1 star - I would! This company was careless in packing my brand new furniture and it all ended up trashed. The worst part is I provided furniture protectors and the crew did not put them on any of my furniture. They were still folded when they came off the truck. LAZY!!!! Pictures below. When I submitted a negative review on ******* I got a call from the owner bullying me into taking it down. He promised to pay for my damages if I would remove my bad review. Then he ghosted me. When I called to discuss the resolution of damages, ************************* (the owner) hung up on me. DO NOT hire this company!! You will regret it!

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