If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that A-1 Freeman Moving & Storage Inc of Round Rock and San Antonio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for A-1 Freeman Moving & Storage Inc of Round Rock and San Antonio include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Federal Motor Carrier Safety Administration
1200 New Jersey Avenue SE, Washington DC 20590
Phone Number: (800) 832-5660
Type of Entity
Business ManagementMr. Mitch Dorn, General Manager Mr. James Freeman, President Mr. Larry Vinzant, Vice President
Movers Moving Assistance - Packing, Unpacking, Organizing
Alternate Business NamesA-1 Freeman Moving & Storage Inc A-1 Freeman Relocation Services Inc
Industry TipsTips for hiring a moving company
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (210) 661-1404(Phone)
- (512) 392-7999(Phone)
- (512) 869-1536(Phone)
- (210) 661-1405 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My wife and I are entering full time mission service. Although we planned to sell most of our furniture and personal possessions, we did plan to put some items into longterm storage. Based on the recommendation of a friend, we contacted *** ****** of A-1 Freeman Moving and Storage in San Antonio. Mr. ****** actually visited our house on two separate occaisions to provide estimates. After his first visit, we knew we could not afford his first estimate, which was over $8,000, and resassessed those items we planned to place into long term storage, cutting back considerably (we sold more of those things). Later we had Mr. ****** out to our house again, to provide a second estimate. At that time, the only thngs remaining in our house were the things we planned to put into storage and trunks with things we are taking to Zambia, where we will be stationed. We walked throughout our house, pointing out everything that we wanted to put into storage. Those are the items that Mr. ****** included in his estimate (those are also the things that the movers packed, moved and placed into storage when they came on October 1). After our efforts to reduce the number of things we would place into storage, we were pleased when Mr. ******'s second estimate came in well below his first, just over $5,000; based on this second estimate, we engaged A-1 Freeman to the moving and storage for us, and they appeared on Thursday, October 1, 2015. The move went as planned, without incident. Eleven days following the move, I was shocked to receive an invoice from Mr. ****** that was approximately 60% higher than his estimate. As I said before, the second estimate that we based our decision on was just over $5,000: the actual amount billed was $7,950.44. I have made repeated efforts to get Mr. ****** and A-1 Freeman to reach some compromise, given the huge discrepancy between his estimate and the actual invoice. Mr. ****** has gone as far as to state that "we must have put more things into storage than we told him we were going to do", which is untrue. But he refused to admit he made a mistake. Further, we have asked him to have his general manager call us so we can discuss this matter with him, and he has refused to to this. We understand an estimate is not a guaranteed price. But we do expect an estimate to be reasonable and we expect it to be in the ball park. We also believe it is reasonable that we are uspet by a 60% error on the part of Mr. ******. At this point, given the lack of response to our requests, we are left to believe that Mr. ******, knowing we were price sensitive, intentionally underbid the estimate to get our business, and then billed us the actual cost. We have been given no reason to believe otherwise, especially when he won't have his gm call us.
Desired Settlement: We would like to reach some compromise on the discrepancy between the amount of the second estimate and the amount invoiced, which is a difference of about 60%.
Prior to sending the invoice we reviewed it carefully to make sure that we were accurate. Mr. ******s estimate was accompanied by a listing of all items that were to be moved. That list contained 73 items. When we loaded the shipment there were 120 items listed. This alone would account for the additional weight. Obviously there was a mis-communication about what was to be moved/stored with us. This list of 73 items was given to and signed by the client. We do regret that the charges went over budget but we are bound by our contract and not allowed by TX DMV laws to provide any concessions. We already reduced our storage rate by 30% below tariff because of the long term storage. It is never our intent to underbid the estimate just to get business. In this case Mr. ****** actually worked with the client to find ways to reduce the weight of their storage weight and charges.
The reduction was for both the length of storage and the lump sum payment. As of now we have not received any payment for services performed.
Read Complaint Details
Complaint: I recently moved from *** *******, ***** to *******, Ohio for a new job. I signed a contract with A-1 Freeman Relocation Services and North American Moving Services to move my household furniture and goods to *******. The contract contained a guaranteed delivery date no later than June 16, 2015. According to my contacts at A-1 Freeman and North American, my shipment has not been put on a truck, nor have I been given a date on which it will be shipped. I have paid $3,076.96 for a guaranteed delivery date, and the companies have breached the contract by their failure to deliver by that date.
Desired Settlement: I want the company to expedite the delivery of my goods, and provide a refund of (some) of the price I paid for the move. I chose this company specifically because my contract stipulated a guaranteed delivery date, but A-1 Freeman and North American have breached the contract and have not provided any sort of recompense for the breach.
We do regret that it took so long for delivery. This is way outside of the normal service we get from North American Van Lines. We worked diligently with North American Van Lines to get the shipment moved. Unfortunately because of the size of the shipment it was bumped off of four different trucks. Also because of the size of the shipment North American Van Lines will not offer any delay claim or inconvenience claim. ***. ******** items are now delivered though almost three weeks later than anticipated.
Customer Reviews Summary