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BBB Business Review

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BBB Accredited Business since

Powersport Superstore, Inc.

Phone: (512) 535-5010 Fax: (512) 828-7825 1320 Arrow Point Dr Ste 105, Cedar Park, TX 78613 http://www.powersportsuperstore.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Motorcycle, ATV, and Personal Watercraft Parts and Accessories and Apparel


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Powersport Superstore, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Powersport Superstore, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 84 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

84 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 23
Billing/Collection Issues 4
Delivery Issues 21
Guarantee/Warranty Issues 0
Problems with Product/Service 36
Total Closed Complaints 84

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Powersport Superstore, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: March 23, 2009 Business started: 02/16/2007 in TX Business started locally: 02/16/2007 Business incorporated 02/16/2007 in TX
Type of Entity

Corporation

Business Management
Mr. Brian Orrick, President
Contact Information
Principal: Mr. Brian Orrick, President
Business Category

Motorcycles - Supplies & Parts All-Terrain Vehicles - ATVs Motorcycles - Customizing

Method(s) of Payment

Paypal, Amazon Payments, Visa, Mastercard, American Express, Discover

Refund and Exchange Policy
Please return any item in the original, unused condition within 30 days after delivery to you for a full refund of the original item price. If the original order had a shipping cost, the shipping will not be refunded.
If the item is returned AFTER the 30 day window from original delivery, we may charge up to a 20% restocking fee.
If the item arrives to you in good condition but returned back to us and arrives to our Returns Department damaged, missing components, or otherwise not in the original condition, a restocking fee of up to 50% may be levied or we may deny the return all together and ship the item back to you as a courtesy. This pertains to all orders returned regardless of whether they are delivered back to us within the 30 day window.
It is the customer's responsibility to purchase insurance for the return shipment to cover the possibility of the item getting damaged in transit to our Returns Department.
If the item arrives to you visibly damaged, you should tell the carrier to mark the item as refused and contact our customer service department to tell them what happened and arrange a reship
If the item arrives to you and is delivered and you believe that the item is damaged or materially different than what was described, we may choose to, at our discretion issue a prepaid label to return the item to us for a refund or reshipment.
With regard to who pays for the return shipping,
If an item arrives to you as described and undamaged, it is your responsibility to pay to return the item to us for a refund.
If an item arrives to you not as described or damaged, we will pay for the return shipping (at our discretion).
If we provide a pre-paid return label and then during the processing of the return discover that the item in fact was correctly fulfilled and did not warrant a label, the cost of the label will be deducted from the refund.
VERY IMPORTANT FOR INTERNATIONAL CUSTOMERS: In addition to the policies above, international customer product returns MUST include the following statement clearly written on the return parcel:
“CONTENTS - RETURN GOODS OF U.S. ORIGIN”

Customer Review Rating plus BBB Rating Summary

Powersport Superstore, Inc. has received 4.12 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.