BBB Business Review
BBB Accredited Business since
Phone: (512) 637-9900 Fax: (512) 637-9901 901 S Mo Pac Expy Bldg Iv Ste 125, West Lake Hills, TX 78746
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Sente Mortgage is a Texas-based
mortgage bank that delivers an extraordinary lending experience by using inspiration,
education, and expertise to put people in control of their financial future.
Sente offers a wide variety of residential loan programs, including
conventional, FHA, VA, USDA, and jumbo.
Founded in 2007, Sente’s owners
believed they could build a mortgage company that was purpose-driven,
relationship-based, and ethically grounded. These qualities have enabled Sente
to grow from their original sites in Austin and New Braunfels to now include
thriving branches in Houston, Plano, San Antonio, and Southlake.
Sente 787sees the family behind the
finances. They know that owning a home improves the net worth of a family and
creates stability in a community. Creating an extraordinary mortgage experience
to help people achieve that goal is what they do every day. Beyond that, they
offer frequent and consistent learning opportunities to help build the
financial futures of their customers, employees, and business partners. They
know how important it is to look at what’s in front of you but think down the
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A BBB Accredited Business since
BBB has determined that Sente Mortgage Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Sente Mortgage Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Tom Rhodes, CEO Mr. Lance Bryce, Manager Ms. Dayna McElreath, VP of Operations Mr. James Racanelli, Manager
Mortgage Bankers Real Estate Loans Reverse Mortgage
Hours of Operation
|M||:||8:30 AM - 5:30 PM|
|T||:||8:30 AM - 5:30 PM|
|W||:||8:30 AM - 5:30 PM|
|Th||:||8:30 AM - 5:30 PM|
|F||:||8:30 AM - 5:30 PM|