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BBB Accredited Business since

Dura Medic, LLC

Additional Locations

Phone: (877) 571-5400 Fax: (512) 320-9961 View Additional Phone Numbers 3601 S Congress Ave Ste B-400b, Austin, TX 78704

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company provides patients with durable medical products/supplies at the point of care primarily in the emergency department of our client facilities. They eliminate the need for the patient to travel to an additional provider for prescribed products. They also offer medical billing services. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dura Medic, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 13
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 14

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Dura Medic, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: December 11, 2006 Business started: 01/14/2004 in TX Business started locally: 01/14/2004 Business incorporated 01/14/2004 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mark Newton, Director Ms. Tierne Bauer, Manager
Contact Information
Customer Contact: Ms. Tierne Bauer, Manager
Principal: Mr. Mark Newton, Director
Business Category

Medical Equipment & Supplies Medical Billing Services

Products & Services

Dura Medic, LLC offers the following product(s): Arm Slings, Canes, Cervical Collars, Commodes, Crutches, Orthotics, Splints, Walkers

Method(s) of Payment
This company accepts American Express, Visa, MasterCard, check, and pay by phone.
Refund and Exchange Policy
All products come with a limited manufacturer warranty.  Patients can call into Dura Medic to request a replacement if the current product is faulty.  All products are prescribed by a Physician at the time of service, so all products dispensed by Dura Medic are non-refundable.

Customer Review Rating plus BBB Rating Summary

Dura Medic, LLC has received 3.45 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.