BBB Business Review
BBB Accredited Business since
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Dura Medic was established in 2004 with a commitment to providing patients with durable medical products at the point of care primarily in the emergency department of our client facilities. We eliminate the need for the patient to travel to an additional provider for prescribed products.
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A BBB Accredited Business since
BBB has determined that Dura Medic, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Dura Medic, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mark Newton, Director Ms. Tierne Bauer, Manager
Medical Equipment & Supplies Medical Billing Services
Products & Services
Dura Medic, LLC offers the following product(s): Arm Slings, Canes, Cervical Collars, Commodes, Crutches, Orthotics, Splints, Walkers
Method(s) of PaymentPay by Phone
Refund and Exchange PolicyAll products some with a limited manufacturer warranty. Patients can call into Dura Medic to request a replacement if the current product is faulty.
All product is prescribed by a Physician at the time of service, so all Products dispensed by Dura Medic are non-refundable.