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This company offers sales of Mattresses, Bedding, Beds & Futons.  

BBB Accreditation

A BBB Accredited Business since

BBB has determined that N B Mattress meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for N B Mattress include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on N B Mattress
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 1998 Business started: 01/01/1928 in TX Business started locally: 01/01/1928 Business incorporated 06/08/2009 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Wynn Wallace, President Ms. Tonya Elizardo, Manager - New Braunfels Mr. Marky Ortiz, General Manager
Contact Information
Customer Contact: Mr. Marky Ortiz, General Manager
Principal: Mr. Wynn Wallace, President
Business Category

Mattresses Futon Sales Bedding Beds - Retail

Products & Services

N B Mattress sells the following brand(s): Corsicana, Pure Latex Bliss, Sealy Posturepedic, Simmons Beautyrest, Simmons Beautyrest Black, Tempur-Pedic

N B Mattress offers the following product(s): Bed Frames, Bedroom Furniture, Beds, Bunk Beds, Futons, Headboards, Mattress Protectors, Mattresses, Pillows, Sheets

Method(s) of Payment
This company accepts Visa, MasterCard, American Express, Discover, check, cash and Wells Fargo financing.
Refund and Exchange Policy
Refunds are provided in certain situations as well as a Comfort Exchange Policy.  Customers may exchange a mattress after 10 days but before 30 days.  Pillows, adjustable bases, stained or unsanitary products are not eligible under this policy.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.