Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Factory Mattress has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Factory Mattress

      4209 S Industrial Dr Ste 375 Austin, TX 78744-1053

      BBB Accredited Business
    • Factory Mattress

      14615 Interstate 35 N Frontage Row Live Oak, TX 78154-3435

      BBB Accredited Business
    • Factory Mattress

      11631 Bandera Rd Ste 106 San Antonio, TX 78250-6835

      BBB Accredited Business
    • Factory Mattress

      17700 N Us Highway 281 Ste 128 San Antonio, TX 78232-1405

      BBB Accredited Business
    • Factory Mattress

      10670 Culebra Rd Ste 101 San Antonio, TX 78251-1348

      BBB Accredited Business

    Business ProfileforFactory Mattress

    Mattress
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/6/1980

    Years in Business: 47

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Factory Mattress has 21 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Factory Mattress

        4209 S Industrial Dr Ste 375 Austin, TX 78744-1053

        BBB Accredited Business
      • Factory Mattress

        14615 Interstate 35 N Frontage Row Live Oak, TX 78154-3435

        BBB Accredited Business
      • Factory Mattress

        11631 Bandera Rd Ste 106 San Antonio, TX 78250-6835

        BBB Accredited Business
      • Factory Mattress

        17700 N Us Highway 281 Ste 128 San Antonio, TX 78232-1405

        BBB Accredited Business
      • Factory Mattress

        10670 Culebra Rd Ste 101 San Antonio, TX 78251-1348

        BBB Accredited Business
      Location of This Business
      4209 S Industrial Dr Ste 375, Austin, TX 78744-1053
      BBB File Opened:
      5/27/1994
      Years in Business:
      47
      Business Started:
      1/1/1977
      Business Started Locally:
      1/1/1977
      Business Incorporated:
      12/6/1977
      Accredited Since:
      6/6/1980
      Type of Entity:
      Corporation
      Alternate Business Name
      • Southwest Mattress Sales Inc
      • Factory Mattress Sales
      Business Management
      • Mr. Stephen Frey Sr., CEO
      Contact Information

      Principal

      • Mr. Stephen Frey Sr., CEO
      Additional Contact Information

      Fax Numbers

      • (512) 892-5054
        Other Fax
      • (210) 520-3539
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Shopping for a mattress? Do your research

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/11/2023

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I purchased two Tempur-Pedic mattresses on Aug. 27 for a total of $6988.62. these are twin size mattresses that are being used on a king **** I selected a pro-adapt FIRM and after sleeping on it for several nights have determined that it is too firm and want to exchange it for a medium softness. I talking to the employees at the store today September 9th was told i have to keep the mattress for 30 days before they will do anything. The mattress is giving me a sore back and I do not want to sleep on it for another 3 weeks.The paper work I signed when I made the purchase has the wording "we ask you to sleep on the new mattress for a minimum of 30 days before requesting an exchange."I does not say you must wait 30days.
      Read More

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB serving the Heart of Texas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.