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BBB Accredited Business since
Mike Palomo's Mongoose Martial Arts
Phone: (210) 912-6991 1726 Fredericksburg Rd Ste 106, San Antonio, TX 78201
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A BBB Accredited Business since
BBB has determined that Mike Palomo's Mongoose Martial Arts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mike Palomo's Mongoose Martial Arts include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Mike Palomo, Owner
Alternate Business NamesMongoose Martial Arts
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1726 Fredericksburg Rd Ste 106
San Antonio, TX 78201 (210) 912-6991 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: be released from the 2-year financial contract.
Desired Settlement: I signed up my two children for martial arts classes at Mongoose martial arts. I understood that I had to sign a two year contract and a two year auto draft for the services. What was not mentioned in the contract was I had to purchase everything needed for that class from mongoose martial arts which was a %100 mark up in price. Mongoose martial arts charged me $400 dollars for equipment that I could have bought for $150 dollars anywhere else. In addition, Mongoose martial arts has not water fountain in their dojo gym and force me to pay for their over priced water bottles. Mongoose martial arts would not allow me to bring water bottles in for my 3 and 4 year old children to drink. This was not in the contract so I refused to use their services any longer. I withdrew my children from the mongoose school but I am still paying $200 a month to keep this off my credit record. They fail to mention that you have to purchase their water during the contract signing.
To Whom It May Concern:
When it comes to the situation concerning Mr. *** *****, I find his complaint baseless. In the information I received from the Better Business Bureau regarding the complaint, it was stated that his contract started in November 2014 and that he requested the cancelation in December 2014. This is not true. Mr. ***** signed his kids up with Mongoose Martial Arts in the summer of 2014. (I would very much like to see the contract stating those dates. Is that information that he has provided for you at any time?) It was also stated that the complaint is related to an advertising issue, but I fail to see how the complaint relates to that.
Before joining, every prospective student is given a free trial week. This insures that all students (be they child or adult) like the program enough to commit to the contract. Mr. ***** not only brought both of his children in for their trial week, but he also signed a 24 month contract, which came with a free uniform for each child. We also offer a multi program and family discount, which is why the cost of his contract was so much lower than the $4,800 that it would have been if charged full price for each child. (Enclosed is a price list for our various programs.) While signing the contract, each financially responsible party is given a price list for all required equipment as well as the prices for the program of their choosing. (Enclosed, also, is a price list for all of the required equipment/uniforms, as well as pages from the catalog that we/they order from, in case there are other items they may be interested in ie: weapons, specialty competition uniform, novelty t-shirts etc...)
To address the issue of refreshments and their pricing: prices are listed on the fridge, out in the open, for everyone to see. It was never brought to our attention that he/they ever had an issue with our pricing. We do not allow outside food or drinks, and the sign advertising that rule is always on display. (Enclosed are pictures of the concession area, where you can see that prices are prominently displayed.) Though we do not encourage anyone constantly going in and out, as it is a distraction to the class, Mr. ***** was always more than welcome to keep a cooler in his vehicle and bring his children outside for their water breaks. Again, we do not encourage it, but there is always an option, no one has ever been forced to purchase our refreshments.
We require all students to purchase their fighting gear through us, for many reasons. Our student’s safety is very important to us and we want to make sure that all padding meets safety standards. The gear that is purchased through Century is A.O.K. compliant and ensures that the padding is both thick enough to offer adequate protection and soft enough to ensure comfort while being worn. Gear bought elsewhere at cheaper prices cannot make that guarantee. We also require our students to purchase their gear from us for insurance purposes. If someone gets injured, at any time, while using gear bought elsewhere, we can be held responsible for knowingly letting a student fight/compete with inadequate protection.
When Mr. ***** brought it to our attention that he wanted to terminate his contract, negotiations were conducted. He stated that the reason why was because one child was not benefiting from our program, though the other was. He requested that his wife come in place of the child that he wished to pull out of the program, and we agreed. Mrs. ***** came to a few classes. When he stated that he wanted to completely terminate the contract, he was advised that the contract could not be terminated without penalty. Many times, the agreement must be financially satisfied in full, but we agreed to let him end the contract for half of the cost of the remaining balance. All we asked was that he come in to speak with us in person so we can make the arrangements, and he never showed. We tried repeatedly to contact him with no response. It is very frustrating that this complaint came so many months after their last attending, along with all of the slander.
We are a small business and believe in being fair, but he has proceeded to tarnish our reputation, thus potentially causing us future business. We ask that you take all of our information and documents into consideration when committing to a decision. We were in no way trying to hurt, harm or cheat Mr. *****. We have been operating for many years, with many students at a time and have never come across this issue until now. Please let us know if there is any other information we can provide for you.
Owner Mongoose Martial Arts
Customer Reviews Summary