BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Titan Factory Direct

Phone: (210) 812-2301 1255 SW Loop 410 Ste 120, San Antonio, TX 78227

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Titan Factory Direct is a full service, manufactured and modular homes company. Titan assists in all phases of purchasing and building from start to finish. Titan Factory Direct specializes in manufactured and modular homes in all of Texas and Oklahoma. Our manufacturing partner, Champion Homes, has over 50 years of building experience having built over 1.7 million homes. Our wide selection allows you to search for new and used manufactured, modular and mobile homes as well as repossessions, land home packages, commercial and oil field housing for the best price available. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Titan Factory Direct include:

  • 22 complaint(s) filed against business

Factors that raised the rating for Titan Factory Direct include:

  • Length of time business has been operating
  • Response to 22 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 19
Total Closed Complaints 22

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Titan Factory Direct
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: September 27, 2012 Business started: 12/20/2011 in TX Business started locally: 01/01/2012 Business incorporated 12/02/2011 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Housing & Community Affairs
221 E 11th St., Austin TX 78701
Phone Number: (800) 500-7074

Type of Entity


Business Management
Mr. David Eitrem, VP of Marketing Mr. Michael Gwaltney, Controller
Contact Information
Principal: Mr. David Eitrem, VP of Marketing
Customer Contact: Mr. Michael Gwaltney, Controller
Business Category

Manufactured Homes - Dealers Modular Homes

Products & Services

Titan Factory Direct sells the following brand(s): Athens Park Homes, Champion Homes, Clayton Homes, Oak Creek Homes, Redman Homes

Titan Factory Direct offers the following product(s): Commercial Projects , Manufactured Homes , Mobile Homes, Modular Homes, Oil Field Housing, Park Model Homes

Method(s) of Payment
Cash, Personal Check, Certified Check, Domestic Wire, Credit and Debit. 
Alternate Business Names
Titan Factory Direct Homes, Inc.

Customer Review Rating plus BBB Rating Summary

Titan Factory Direct has received 3.44 out of 5 stars based on 2 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.