This Business is not BBB accredited

The Maids Serving Austin

Phone: (512) 419-0021 Fax: (512) 973-9556 8514 Cameron Rd, Austin, TX 78754

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This company offers professional home cleaning, move out cleaning, and special projects.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Maids Serving Austin include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Maids Serving Austin
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 29, 1994 Business started: 08/15/1994 in TX Business started locally: 08/15/1994 Business incorporated: 07/14/1994 in TX
Type of Entity


Business Management
Mr. Jeremy Bell, General Manager
Contact Information
Customer Contact: Mr. Jeremy Bell, General Manager
Business Category

Maids & Butlers Service Cleaning Services House Cleaning

Method(s) of Payment
Cash, check, auto draft, Mastercard, Visa, Discover and American Express
Alternate Business Names
Gibcor Incorporated The Maids

Additional Locations


    8514 Cameron Rd

    Austin, TX 78754 (512) 419-0021


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Complaint Detail(s)

4/23/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I hired this company to clean my house on Friday, April 4th. The cleaning crew that came to my house shattered one of my window panes. I can confirm that they were the party responsible for this damage. For what it's worth, the cleaning services were also pathetic and did not live up to promised expectations, but I'm primarily concerned with the vandalism that occurred at my house. I spoke with a customer service representative regarding this matter. She claimed that she spoke with the crew and that no one on the crew was responsible for the damage. She then said that she would not be doing anything more about this. I am 100% confident that they were responsible for the damage as the window in question was observed to be in perfect condition minutes before their arrival, and I got home just minutes after they left. Additionally, I have security cameras that monitor the front door as well.

Desired Settlement: I want the cost for the service removed completely and I also want them to repair the broken window.

Business Response:

Hello and thank you for trusting The Maids to clean your home.  We work very hard to ensure that everything goes smoothly when cleaning your home, but when we make a mistake, we make it right, as you can see from our BBB accreditation and our other customer service awards.  We understand your frustration in this experience, a broken window is certainly cause for concern. In this case, there was no evidence of The Maids involvement in the broken window, therefore we urged you to contact the police to have a formal investigation performed. As previously mentioned, we will cooperate fully, and look forward to a resolution in this matter, and that the responsible party be held accountable. Please keep us updated, so we may take whatever action steps are necessary following the investigation. "All of the housecleaning work performed by The Maids is backed by a 100% guaranteed satisfaction. If you are dissatisfied with any of the cleaning work that we have performed at your house, please contact us within 24 hours from the time your house was cleaned, and we will re-clean the portion that you are not happy with again for free."  We stand behind our guarantee and would like the opportunity to clean the unsatisfactory areas, as we previously offered.  The 43 customer survey reports this year on the cleaning crew that cleaned your home have been above excellent.  We would very much like the opportunity to see and correct the miscommunication from what was expected to what was received.  Thank you.


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The Maids serving Austin and San Antonio
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