BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Business Review

This Business is not BBB accredited

Urgent Lock & Key, LLC

Phone: (512) 814-5625 200 Skyloop Dr, Austin, TX 78745 http://www.urgentlock.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

On 3/27/2014 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

1B. Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.

1E. In its relationship with BBB:

  • meet all applicable standards within this Code of Business Practices
  • cooperate with BBB's activities and efforts to promote voluntary self-regulation within the business' industry
  • honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
  • complete the required application and pay all monetary obligations to BBB in a timely manner

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Urgent Lock & Key, LLC include:

  • Length of time business has been operating
  • Failure to have a required competency license.
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Urgent Lock & Key, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: October 18, 2010 Business started: 04/14/2010 Business started locally: 04/14/2010 Business incorporated: 08/31/2010 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Public Safety
5805 N Lamar Blvd, Austin TX 78752
www.txdps.state.tx.us
Phone Number: (512) 424-2000
On 4/15/2014 BBB confirmed that the license from Texas Department of Public Safety expired.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Chris Kiningham, Owner
Contact Information
Principal: Mr. Chris Kiningham, Owner
Business Category

Locks & Locksmiths Locksmiths Equipment & Supplies

Refund and Exchange Policy
90 day written guaruntee.
Additional Information

Since 2008 we have placed the complete satisfaction of our clients as our number one priority in everything we do. Our pledge is to provide you with competitive rates and fast response times. We offer replacement car keys, ignition repair, car lockouts, residential rekeys, and house lockouts.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations